Check your bolts on the bike before you ride. I ordered mine direct like you, and it came with one completely stripped screw on the top tube mount (lame) and (worse than that) absolutely no grease on the trunnion mount bolts! The first ride I took it on it, I think I may have alerted every rider, hiker, and assorted animal in all 5500 acres of China Camp State Park to my presence with how goddamn loud it was squeaking and creaking.
Greasing the trunnion bolts silenced the bike completely, other than the rattle that I can't seem to get out of the OneUp when it actuates. OneUp support claims I just need to completely service the post and regrease the pins, but I haven't got a spare couple of hours to do that yet.