Right now, there's pretty much a massive lack of supply. I wonder how much this is playing into warranty issues...

that doesn't address the lack of communications issue but..

 

This is what the issue is. Cracked a carbon 2020 XTC frame. The replacement was approved but there are no frames to be had. I will get a new 2022 frame when they come out later this year.

 

just NO. Giant has an incredibly good warranty. They are happy to replace about anything. I suspect they are trying to find a replacement frame and cannot...so it needs to be escalated to determine if/when what they may offer.

but no, Giant does not whiddle about on warranties.

 

It’s not that they won’t honor the warranty. It’s that they have nothing to honor it with.

Come to terms with reality. I get that it’s frustrating, but there’s not much to be done.

I guarantee you’ll get a frame when it’s available. My buddy broke his Trance chainstay early on in the pandemic. I think six months or so went by. Randomly, Giant replaced the entire frame.

As the biggest manufacture in the world, Giant’s communication could be better. But their warranty is legit.

 

Then They should say it will be awhile instead of ducking the bike shops calls. Very poor service, I will not buy giant again and warn people not to either

 

You're sounding like a whiner and given the state of the world and supply chain issues. Join the club and stand in line.

 

Cracked my anthem frame In the usual spot, dropped it off at the bike shop a month and a 1/2 ago, and haven't heard a thing from giant. The bike shop has called weekly and has not got any response. I am very disappointed with this, the only reason I bought a giant was because of the warranty. So a Word of warning for anyone looking to buy a bike, giant does not backup their warranties so I would think twice.

Where did it crack?

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Where every other anthem cracks, the top tube/ seat post weld.

 

Maybe he should posted in all UPPER CASE so we would know to take the advice seriously.

 

ahh I understand frustration with OP and bike shop and whatnot...but ...no one is getting parts or bikes in the same timeframes as pre-covid, I don't care if it is one warranty, or you have cash to buy 10,000 new bikes...you ain't getting anything unless it just happens that a frame of your size and type is in the pipeline somewhere.

and Giant is a huge company, they have staff to answer bike shop calls...but wait...it's covid times, many people are not at work at Giant...duh...or they have low inventory and temporarily reduced staff.

whatever, blame it on covid... not as an excuse, but reality.

 

Sorry your frame broke, but have some compassion for your local shop. I have so many warranty issues backed up it's not like I can spend the time to call on each claim every single week. One Levo battery hasn't shown up for 6 months... everything is in chaos. I have a box full of dozens and dozens of Sram brake levers that failed internally. Quite a few unhappy customers.
I sold my personal bike last fall and there is no way I can buy a replacement, it's bizarre.

 

Your situation is not the norm. I've had two Giant warranty claims and they were top notch every time. Factor in PANDEMIC. Sorry to hear about your frame but just be patient. They will take care of you. I've had 3 Giant bikes and will be buying another.

BTW. It doesn't get any better than Giant warranty

 

I dont blame the lbs at all.

 

I thi


I think all this zoomed right over your head.

 

It's frustrating, but there is a shortage so you just have to deal with it.

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Zoom zoom

 

I've had a warranty claim with giant and they took care of me, give them time.

 

I agree with what has been posted - this has nothing to do with Giant's warranty. I read through the warranty on Giant's website and correct me if I'm wrong, but it doesn't state anywhere that they have a certain amount of time to warranty your frame. This has everything to do with the current state of the bike industry and I would much rather sell a complete bike for retail than take one out for warranty.

 

Reading the replies, sometimes people common law marry a particular company and wouldn't ever say anything bad and go to the end of the world to defend them.

Yes, times are weird, bike's are impossible to find. But there's zero excuse for not responding in 6 weeks.

 

That's assuming it's not the LBS. The OP states that, but has he been there when they call?
We've had more than one thread like this and in the end it was the LBS that dropped the ball.
So you and the OP are making assumptions.

 

Yes that is the only problem i had with giant. The no response. They could have told me yes we are going to warrenty your frame, it will.just take some time. Instead of leaving me here with my johnson in my hand for 2 months now.

 

I hear yah but you sure it is not your LBS? Big companies don't duck with distributors.

 

Amazing how so many here are happy to settle for sh!tty service.

That's the future, I guess.

 

So same question how do you know it's Giant? because the OP says so?

Even it it was, I'd like to hear your real solution because if this was you, you'd be taking it in the ass as well cause there isn't a thing you could do.

 

^^^^ And the alternatives are?

 

not taking it in the ass.

 

I guess that's one alternative
Others?

 

One of those times when you wish you had a mom or wife that's an actual "KAREN." You would have had your bike back 4 weeks ago.

 

I would never wish I had a 'Karen'. A bit too extreme for me.

 

It's one thing to accept the fact that your replacement bike will be delayed due to supply chain issues.
It's a different thing altogether to be given the silent treatment....and then just shrug your shoulders and say, "Oh well, that's life!"

Given what people lay out for bikes and how important they can be (for staying sane), I'd be pissed too if the manufacturer was incommunicado.
Letting the LBS know how displeased you are with Giant is just a first step. Then you should step it up with Giant; keep at it with (courteous and reasonable) emails to every customer service contact you can find, with CC's to the LBS. Keep at it until you hear something from Giant. If that still doesn't work, hit the forums, gather other crappy customer service stories and keep the topic on the internet radar. They have media people who's job it is to crawl the internet for what people are saying about their company; a few lines of code is all it takes for them to get automated emails every time somebody takes a dump on their good name. The more crappy stories there are, the more they make their way back to QC, and the more pressure there will be to reply in some form, issue a recall, a technical service bulletin, an apology, anything. And that's the key: being treated decently, getting heard, and receiving a reply.

 

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Finally heard from giant. They are sending a frame. I guess all ir took was me complaining to a public forum for them to get off their ASS

 

I guess all ir took was me complaining to a public forum for them to get off their ASS

I doubt that.

 

was that 2 months and a week ?