[DavidGrip]

Just a question for peace of mind. My LBS built my 05 ASX, and did not give me enough clearance on the top crown. I was shipped a tall crown with my Boxxer, and the spacing should be no less than 160mm., they only have 140mm between. This caused a crease dent, where thecrown hit the top tube. I am asking for the front triangle to be replaced. I would like your opinion if I am correct in asking for the replacement? The bike was not crashed and has no other marks on it.

Thanks, David

 

[COmtbiker12]

If the shop assembled it incorrectly then they should be responsible for their wrongdoing.

 

[upNdown]

Just a question for peace of mind. My LBS built my 05 ASX, and did not give me enough clearance on the top crown. I was shipped a tall crown with my Boxxer, and the spacing should be no less than 160mm., they only have 140mm between. This caused a crease dent, where thecrown hit the top tube. I am asking for the front triangle to be replaced. I would like your opinion if I am correct in asking for the replacement? The bike was not crashed and has no other marks on it.

Thanks, David

Did you buy the frame and the fork from them?

 

[DavidGrip]

Did you buy the frame and the fork from them?

NO, I got the frame from Adrenaline.

 

[zedro]

that would of happened with the normal crown if theres no bumper

But regardless the dent is caused by you not using or adjusting the fork bumper properly; its upto you to make sure there can be no metal/metal contact, not the lbs. Some OEM setups dont come with any bumpers and its left upto the user to install something to prevent damage in a crash. The same principal applies to chainstay protection, bashguards, helmets and jockstraps.

that spacing given by Rock Shox has nothing to do with avoiding your problem, which is common with their crown design anyways.

 

[COmtbiker12]

that would of happened with the normal crown if theres no bumper

But regardless the dent is caused by you not using or adjusting the fork bumper properly; its upto you to make sure there can be no metal/metal contact, not the lbs. Some OEM setups dont come with any bumpers and its left upto the user to install something to prevent damage in a crash. The same principal applies to chainstay protection, bashguards, helmets and jockstraps.

that spacing given by Rock Shox has nothing to do with avoiding your problem, which is common with their crown design anyways.

Hm, good point. My interpretation was that the crowns were spaced wrong or something and something or another hit. Wow, I must be tired today.

But yeah that's an inherant issue with RockShox crownsand can't really be avoided. If its a tiny scratch or just a little dent then more than likely you'll be fine.

 

[DavidGrip]

The dent was caused by the crown. The top crown does not clear the top tube. If they would have used the right amount of spacers or the low crown, there would not have been an issue with the clearance. It was not the forks that dented the frame. The bumpers are in place, but the crown hits at the same time as the bumpers.

 

[shabadu]

The dent was caused by the crown. The top crown does not clear the top tube. If they would have used the right amount of spacers or the low crown, there would not have been an issue with the clearance. It was not the forks that dented the frame. The bumpers are in place, but the crown hits at the same time as the bumpers.

Did you buy the fork from the shop?
If you just brought in some mail order stuff and they were going to put together what you brought them... I don't know if you have much of a case.
If you ordered the fork through them then they might have some responsibility in determining stack height and getting the right crown for the build...otherwise, theres just not much symapthy for bringing the wrong stuff that you mailordered to an LBS for installation.

 

[nobody242424]

i think its the riders fault. you gotta check for stuff like that. but if havent ridden the bike then how did dents get ther? i have very small dings from my fork crown but i put some spacers underneath it to stop it. some pics would help to know how bad it is.

 

[DavidGrip]

i think its the riders fault. you gotta check for stuff like that. but if havent ridden the bike then how did dents get ther? i have very small dings from my fork crown but i put some spacers underneath it to stop it. some pics would help to know how bad it is.

I paid my LBS to do the job correctly. I trusted them to build my bike correctly. I rode the bike, but did not crash it. Rock Shox, the company, said the crown was mounted incorrectly. I was just looking for some opinions. I feel the bike shop will have your attitude, after explaining the issue over the phone. Trust is why we use our LBS.

 

[mtnDescender]

Dude that sucks. If they installed the bumpers and didn't check to see that they prevent metal-metal contact then, in my opionion, the assembly wasn't correct. But the rider should have also checked, too

 

[TNC]

One vote against the LBS.

I paid my LBS to do the job correctly. I trusted them to build my bike correctly. I rode the bike, but did not crash it. Rock Shox, the company, said the crown was mounted incorrectly. I was just looking for some opinions. I feel the bike shop will have your attitude, after explaining the issue over the phone. Trust is why we use our LBS.

This is a tough one, but from what I'm understanding here, I'm saying the shop should have addressed this before releasing the bike. I work at a shop, and within a certain amount of reason, it's up to us to insure that parts are installed correctly. I don't know about most of you, but just about anyone short of a rank beginner should know to check crown/top tube interference on dual crown fork installations. If for some reason a crown is not readily available that keeps this from occuring, or a bumper modification cannot be designed to keep if from occuring, then the ball is in the customer's court to make a decision about options or operate it as is...but the customer is strongly warned of the circumstances and even a notation would be made on the shop's work order copy stating this condition and warning. Man, we even note on work copies when a bike's brakes aren't working when it left the shop.

Even if a guy brings in a box of parts and wants us to put it together, if we take the job, we do the job...and make any short comings clear to the customer or look at options with the customer to fix it right. I don't know Zedro, I don't put this in the same category as chainstay protection or similar issues. Clearance or contact issues on a dual crown fork and the frame it's mounted on is a major issue in an installation, not an incidental.

If I've missed something in the details from the original poster here, that might change my opinion...or if he's not telling the whole story.

 

[zedro]

I don't know Zedro, I don't put this in the same category as chainstay protection or similar issues. Clearance or contact issues on a dual crown fork and the frame it's mounted on is a major issue in an installation, not an incidental.

well it is a common Boxxer issue due to their low offset and narrow stance. What if the shop set it up right initially , but the bumpers were then moved later by accident, is the shop responsible in perpetuity?

this is those live and learn scenarios. Cable routing, stay protection, fork bumpers....these are all things that are very particular to every bike setup and need to be carefully thought out and re-assessed by the rider because its hard to predict potential damage scenarios on the bench. Something like OEM fork bumpers may only work if they're in a certain exact position, something that can be correctly installed initially but wont do the job in real world circumstances. Dealers cant be held responsible for every little possibility once its off the floor, there are just too many variations of setup and circumstances.

This is not the sport to be in if you expect someone else to do all the preventative maintenance. There is such a high need for safety that the rider is responsible in the end to make sure the setup is satisfactory. Besides, i dont consider bumpers even part of a fork install; its only recently that forks have even come with them anyways.

 

[DavidGrip]

This is a tough one, but from what I'm understanding here, I'm saying the shop should have addressed this before releasing the bike. I work at a shop, and within a certain amount of reason, it's up to us to insure that parts are installed correctly. I don't know about most of you, but just about anyone short of a rank beginner should know to check crown/top tube interference on dual crown fork installations. If for some reason a crown is not readily available that keeps this from occuring, or a bumper modification cannot be designed to keep if from occuring, then the ball is in the customer's court to make a decision about options or operate it as is...but the customer is strongly warned of the circumstances and even a notation would be made on the shop's work order copy stating this condition and warning. Man, we even note on work copies when a bike's brakes aren't working when it left the shop.

Even if a guy brings in a box of parts and wants us to put it together, if we take the job, we do the job...and make any short comings clear to the customer or look at options with the customer to fix it right. I don't know Zedro, I don't put this in the same category as chainstay protection or similar issues. Clearance or contact issues on a dual crown fork and the frame it's mounted on is a major issue in an installation, not an incidental.

If I've missed something in the details from the original poster here, that might change my opinion...or if he's not telling the whole story.

Thanks for the reply, and just not that is what I want to hear. I did not buy the parts from the shop, but the shop agreed to build the bike. I just am justifiing my respondsabilities v.s. the bike shop's. Not checking the fork's manual for spacing is not my job. I appreciate everyones opinion. They also put parts on the bike, and billed me, that my wife forgot to drop off. Cassette and chain- XT cassette 99.95, chain 35.95. Without calling for approval. I was also told that Hayes 8 in rotors always rub.

 

[TNC]

Frame damage vs. "other".

well it is a common Boxxer issue due to their low offset and narrow stance. What if the shop set it up right initially , but the bumpers were then moved later by accident, is the shop responsible in perpetuity?

this is those live and learn scenarios. Cable routing, stay protection, fork bumpers....these are all things that are very particular to every bike setup and need to be carefully thought out and re-assessed by the rider because its hard to predict potential damage scenarios on the bench. Something like OEM fork bumpers may only work if they're in a certain exact position, something that can be correctly installed initially but wont do the job in real world circumstances. Dealers cant be held responsible for every little possibility once its off the floor, there are just too many variations of setup and circumstances.

This is not the sport to be in if you expect someone else to do all the preventative maintenance. There is such a high need for safety that the rider is responsible in the end to make sure the setup is satisfactory. Besides, i dont consider bumpers even part of a fork install; its only recently that forks have even come with them anyways.

Well, I know where you're coming from, but what seems obvious to people like us just isn't so with a great many people. Hey, if everybody knew how to work on stuff, I wouldn't have this posh part-time job at a bike shop in my fixed-salary-retirement-years to buy all my schwag. Still, Zedro, I put a fork installation and potential frame contact/damage in a category different from cable rub, chainstay slap, and leaving greasy fingerprints on a customer's bike. Many of these folks just don't know...until it's too late. No, every contingency cannot be covered, but the big ones that can involve damage probably should be. I think your self-sufficiency is showing...LOL!

 

[SamL3227]

im lost....show a picture...

 

[milhouse]

Well its kind of both your faults. The shop for not seeing the problem and warning you and yours for not checking before you rode. It they touch at the same time like you said I would assume some time during a test ride or loading your bike you would have felt the metal on metal contact.

Now the fact that you chose the parts and purchased them elsewhere gives you no room for negations. Had you bought the parts from the shop they may have been able to haggle with their reps to get a new item. And even if they we completely in the wrong, no shop is going to offer to pay out hundreds of not thousands of dollars to replace a part.