In May I bought a Trek Fuel EX 9.9 and it has never properly shifted since I rode it out of the shop. I've gone to 6 different bike shops and no one can figure it out (hanger alignment perfect and the the derailleur has been properly set up using the red plastic SRAM b-adjustment tool - under sag). Not every time, but maybe on 6 out of 10 shifts up to the 42t or 50t sprockets, the chain rides on TOP of the sprocket teeth instead of meshing with them :
I posted a thread about this on the Trek forums :
http://forums.mtbr.com/trek/2017-trek-fuel-ex-9-9-terrible-shifting-1051750.html#post13287214
Today the shop received a warranty cassette from SRAM but it still didn't solve the problem. so I bought a new chain and had an AHA moment when I installed it tonight.
The two largest sprockets have narrow wide type tooth profiles and the chain will not wrap around the sprockets on alternating teeth (just like on the chain ring) Narrow wide makes sense for a single chain ring but how can this possibly work on a cassette ? How can you guarantee the chain will be properly synchronized with the correct tooth profile so that narrow wide teeth are properly aligned with the alternating sized gaps of male and female chain links on EVERY shift ? And if this is supposed to work what else in my drive-train could be causing this ?
I'm not the only one experiencing this, the pinkbike Eagle review has the same problem - scroll down and look at the picture of the yeti - the chain is riding on top of the cassette teeth like mine.
https://www.pinkbike.com/news/sram-eagle-drivetrain-review-2016.html
This could also explain some other strange thing that's happening, once in a while, the chain gets out of sync with the lower derailleur pulley (it's also narrow wide) and the chain rides on top of the pulley teeth until I forcefully advance the pulley by one tooth (my mechanic started noticing this on his eagle bike too).
SRAM and all bikeshops so far have no explanation for what's happening.
Any ideas ??


I posted a thread about this on the Trek forums :
http://forums.mtbr.com/trek/2017-trek-fuel-ex-9-9-terrible-shifting-1051750.html#post13287214
Today the shop received a warranty cassette from SRAM but it still didn't solve the problem. so I bought a new chain and had an AHA moment when I installed it tonight.
The two largest sprockets have narrow wide type tooth profiles and the chain will not wrap around the sprockets on alternating teeth (just like on the chain ring) Narrow wide makes sense for a single chain ring but how can this possibly work on a cassette ? How can you guarantee the chain will be properly synchronized with the correct tooth profile so that narrow wide teeth are properly aligned with the alternating sized gaps of male and female chain links on EVERY shift ? And if this is supposed to work what else in my drive-train could be causing this ?
I'm not the only one experiencing this, the pinkbike Eagle review has the same problem - scroll down and look at the picture of the yeti - the chain is riding on top of the cassette teeth like mine.
https://www.pinkbike.com/news/sram-eagle-drivetrain-review-2016.html
This could also explain some other strange thing that's happening, once in a while, the chain gets out of sync with the lower derailleur pulley (it's also narrow wide) and the chain rides on top of the pulley teeth until I forcefully advance the pulley by one tooth (my mechanic started noticing this on his eagle bike too).
SRAM and all bikeshops so far have no explanation for what's happening.
Any ideas ??