I can't get a solid review. PLZ HELP!
In their defense they don't offer any warranty, that comes from the manufacturers and BO is just the middleman. What gets annoying is if the manufacturer tells you to go through your dealer...They’re very price competitive for what you get. Geometries are pretty decent compared to Bikes Direct bikes. The communication around ordering and delivery is very good as well.
However, I recently had a warranty issue with a brake caliper on a Strada 6 and BO customer service was a PITA to deal with. I sent their c/s multiple emails with pictures illustrating the failure of the caliper, and they kept asking for more, claiming Shimano wanted detailed pictures inside the caliper. It’s a $25 part so I call BS on that.
If you order from BO you can expect a halfway decent bike, but the warranty service is a pain to deal with. They don’t have enough profit margin on the lower end stuff to be warranting anything, so beware.