Has anyone worked with them recently? I'd wanted to try out a cartridge from them, so called them up, and boy was I taken aback.
Right out of the gate dude brings up him getting covid, the subsequent long recovery(6 weeks combined, stuck in a hospital too), and then finishes with "but I probably won't get the shot anyways". However you feel about it, I thought my brain had a short circuit hearing it.
Then comes the product recommendation. Ok, cool, a bit long-winded-- he's passionate, that's fine. But when someone says you can get either piece(damper, hybrid coil, dual) as an add-on, I thought I'd tell him the spring I'll be using, and we'd finish this up. Then comes the hard sell. Literally telling me every way till Sunday that any spring system except theirs will be a compromise, "you don't have to take our recommendation, but we might decide it's best not to do business with you".
I ask "could you supply alternate tunes or valving, in case I feel I need a change after using it?"(I'd install myself, and I've never ridden the thing so...idk). Then comes "don't you think I'd send it with the best valving the first time?". The absolute gall. There's hardly any feedback about their current product, so I'm cautious. When I tell him the travel I'd run(it's listed in their offerings), he immediately got cagey about details. I kinda zoned out for that, since I was pretty well over it.
If they work on "zero compromises, our way, bespoke only", then own it, right? Just weird. Of course he mentioned he's very direct too. Must have missed that. I explained I knew it wouldn't be perfect, but also $500 is a lot, so might look at the hybrid-coil pieces later. It felt like they were almost waiting for me to beg to buy their product.
I was hesitant to post this, but decided an honest "would-be-customer" feedback would be useful. I really wanted to change my mind on it, but it was such an alienating conversation, and I'd never talk to a customer that way. It felt...phony? Pushy? The covid-denial struck a nerve bad. Man, I really wanted to get over it and just order it, but how could I trust someone to own up to mistakes or issues after this?
Right out of the gate dude brings up him getting covid, the subsequent long recovery(6 weeks combined, stuck in a hospital too), and then finishes with "but I probably won't get the shot anyways". However you feel about it, I thought my brain had a short circuit hearing it.
Then comes the product recommendation. Ok, cool, a bit long-winded-- he's passionate, that's fine. But when someone says you can get either piece(damper, hybrid coil, dual) as an add-on, I thought I'd tell him the spring I'll be using, and we'd finish this up. Then comes the hard sell. Literally telling me every way till Sunday that any spring system except theirs will be a compromise, "you don't have to take our recommendation, but we might decide it's best not to do business with you".
I ask "could you supply alternate tunes or valving, in case I feel I need a change after using it?"(I'd install myself, and I've never ridden the thing so...idk). Then comes "don't you think I'd send it with the best valving the first time?". The absolute gall. There's hardly any feedback about their current product, so I'm cautious. When I tell him the travel I'd run(it's listed in their offerings), he immediately got cagey about details. I kinda zoned out for that, since I was pretty well over it.
If they work on "zero compromises, our way, bespoke only", then own it, right? Just weird. Of course he mentioned he's very direct too. Must have missed that. I explained I knew it wouldn't be perfect, but also $500 is a lot, so might look at the hybrid-coil pieces later. It felt like they were almost waiting for me to beg to buy their product.
I was hesitant to post this, but decided an honest "would-be-customer" feedback would be useful. I really wanted to change my mind on it, but it was such an alienating conversation, and I'd never talk to a customer that way. It felt...phony? Pushy? The covid-denial struck a nerve bad. Man, I really wanted to get over it and just order it, but how could I trust someone to own up to mistakes or issues after this?
