Hi all,
Majorly annoyed at the moment. I have just come home from a small ride on firetrail like tracks, on my dad's two week old Merida Matts Trail 300D. Coming downhill, a slight hump in the track caused the bike to jump slightly, but I was doing an indicated 20 kilometres per hour, not fast at all. Long story short, the rear wheel is now severely buckled and my legs and arms are killing me from carrying the bloody thing the 2.4 kilometres out of the trail.
Now my dad's not to pleased about his brand new bike having a buckled wheel so soon on the first offroad trip it has done (has done roughly 3 km on asphalt).
Will this be covered under warranty by Merida or Alexrims? Something so small should not cause the wheel to buckle, and it is buckled to the point that it will be a replacement or nothing. I am 55kgs, it should be impossible.
Can anyone give me advice, and should I trust the wheelset again, even if it is replaced under warranty? The wheelset is an AlexRims Matts Pro D wheelset, from what I gather a lower scale wheelset rebranded by Merida.
Majorly annoyed at the moment. I have just come home from a small ride on firetrail like tracks, on my dad's two week old Merida Matts Trail 300D. Coming downhill, a slight hump in the track caused the bike to jump slightly, but I was doing an indicated 20 kilometres per hour, not fast at all. Long story short, the rear wheel is now severely buckled and my legs and arms are killing me from carrying the bloody thing the 2.4 kilometres out of the trail.
Now my dad's not to pleased about his brand new bike having a buckled wheel so soon on the first offroad trip it has done (has done roughly 3 km on asphalt).
Will this be covered under warranty by Merida or Alexrims? Something so small should not cause the wheel to buckle, and it is buckled to the point that it will be a replacement or nothing. I am 55kgs, it should be impossible.
Can anyone give me advice, and should I trust the wheelset again, even if it is replaced under warranty? The wheelset is an AlexRims Matts Pro D wheelset, from what I gather a lower scale wheelset rebranded by Merida.
