i work in a shop that sells jamis and specialized, and basically none of the bikes from either company could be built with any kind of quality in 23 mins. the lower end stuff is usually a faster build as it's more assembled in the box, but with that adjustments often take longer, wheels need some truing, etc, etc. for all of specialized's road bikes the builder has to install the bars, front brake, and run all 4 cables and housing and then tune everything, check tightness of everything(torque wrench is a must obviously), true wheels, if shifting is hard to dial in you'll have to check and align the derailluer hanger, etc etc. an hour is probably about average. the bent hanger is becoming a more common problem, which sucks as it can take a bit of time to fix, and unless obvious might not be noticed until some tuning has already been done. the packing doesn't seem to be any worse than it used to be, but the guys in shipping and especially those working for the trucking companies must be beating the crap out of the bike boxes.