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Complain? I merely stated my only experience with PNW droppers. I didn't buy customer service, I bought a dropper that lasted one month. I'd buy another regular dropper from them no problem because I know my post is an exception. I ride the bike I bought it for so rarely that I just put another post on it.
You weren’t willing to invest the price of a phone call or email, but you’re willing to ***** about it here. Got it.
 
Other brands in the fleet are a bit sticky weighted. Standing a bit before pushing the lever is only two different motions if you think they are. I can see why some count it as a drawback. I view it as a non issue. I tell everyone I deliver a bike to that they should lift before dropping. Even 6 and 7 year olds have no problem doing it.
Why should I get it if I can get a dropper that actuates smoothly with all my body weight on it.
 
Discussion starter · #26 ·
Can you add air to this dropper?
Good question.

The answer is no. Unlike the previous version, the Loam 2 uses a sealed cartridge. According to PNW founder Aaron Kerson, the valve in the older version was one of the points of failure or leakage, as is often the case with any dropper post valve.

The cartridge itself is not rebuildable, but it can be swapped in minutes and is covered under PNW's lifetime warranty.
 
I bought a Coast suspension dropper for my hardtail last year and it stopped holding air in less than a month. They have no parts or service instructions for the Coast unlike their other droppers and I am not going to send something back to be serviced, so I tossed it on the junk parts pile and moved on.
Did you call them? They have great customer support and a lifetime warranty.
 
It really can't be overstated how good PNW's service is - it's like Patagonia, something isn't right, they fix it. Period, no fussing around. You don't have to call them, although they are great to talk to. Just take two minutes and fill out their Warranty form. It's insane to have anything of theirs in yourparts bin because it stopped working.
 
I know its not their fault I didnt bother doing anything with it, but I almost never ride the bike I got it for anymore so I put it in the "I'll take care of it later" pile and forgot about it. I'll take it apart and see if I find anything obvious wrong with it before I start a warranty claim.

I ordered a Loam Gen 2 in 150mm for my wife's bike to replace the old 9point8 based Raceface Turbine dropper it came with, should be here Monday. With their 15% off for signing up for email notifications I got it for $208 with tax.
 
It really can't be overstated how good PNW's service is - it's like Patagonia, something isn't right, they fix it. Period, no fussing around. You don't have to call them, although they are great to talk to. Just take two minutes and fill out their Warranty form. It's insane to have anything of theirs in yourparts bin because it stopped working.
Yup. For you coffee geeks out there, it reminds me of calling Baratza. You get through to a human right away and they actually know about their products. It's a huge plus and they stand by their products.
 
I got the dropper installed on my wife's bike this afternoon, I like it, the return is slightly faster than the OneUp v2 on my son's bike which is good. The 2016 Raceface Turbine 125mm it replaced had a stack of 64mm and was bottomed out in the frame, for a long time no one made a dropper that had a short enough stack to get a 150mm in there. By the time the newer droppers came out like the OneUp v2 that would allow a 150mm I had a new bike and was not interested in upgrading. I've started riding her bike a lot lately and was already thinking about getting a 150mm when this post was released. The PNW calculator said I could have gotten a 175mm reduced 15mm at my saddle height, but I decided to just go with the 150mm. I will do a real ride on it tomorrow, but just riding around the yard, its hard to describe what a massive jump going from 125 to 150mm is.
 
I have not checked it recently but I had the max pressure in the OneUp v2 and the Loam G2 still seems a bit faster. Neither one are like the 9point8 based Turbine that I took off, that thing has no "damping" at all on the return, it is almost instant from all the way down to all the way up. If you are not standing high enough it can jingle the bells, if you know what I mean.
 
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