I'm sharing my experience with Hope Tech E4 brakes. I purchased both front and rear brakes a couple of months ago for my Giant Trance. Bled them, set them up but straight out of the box I noticed that only one piston out of 4 in both callipers comes out when I press the leaver. Did some research and followed guidance; I forced all out a few times by holding the "good" one, cleaned them, dropped a drop of brake fluid. Didn't help. 3 pistons are not doing any "work" and only one is pushing the pad against the rotor. Regardless took it for a 3 days ride in Wales (mainly downhill). Had some pretty scary moments going downhill where I was holding the lever against the handlebars with very little stopping power (my wheel was still roatating). I'm only 75kg btw. Using 203/180 ice tech rotors. Wales isn't Alps by any means. Often had to "pump" the lever to get more stopping power. I think this forced other pistons out? But I'm guessing now. Either way that's not the way it supposed to be.
Called Hope technical support directly. Didn't expect great customer service from a technical department...and I didn't get it. Nevermind I thought as long as they give me informative technical advice. I'm not an expert but I know enough to conclude that technical knowledge of the guy I spoke to was shocking. Clueless. I contacted retailer and returned brakes on warranty. After 1 week got brakes back from Hope with a quite uninformative notes. Hope said there is no fault with them. Drama continues but I'm already fed up of Hope and anything related.
Back to my Zees.
The brakes look good (a bit like motorbike brakes) and I like adjustability BUT performance/quality control is a joke and after sales is even worse. Unacceptable for any price range even more so for a premium priced product
I thought I would share my experience so that people make more informed decisions. I did my research and found a lot of people praising Hope brakes. Based on my experience I'm pretty confident that this is mostly well engineered hype train with a nice bling to it. Apple comes to mind. Anyways..
Called Hope technical support directly. Didn't expect great customer service from a technical department...and I didn't get it. Nevermind I thought as long as they give me informative technical advice. I'm not an expert but I know enough to conclude that technical knowledge of the guy I spoke to was shocking. Clueless. I contacted retailer and returned brakes on warranty. After 1 week got brakes back from Hope with a quite uninformative notes. Hope said there is no fault with them. Drama continues but I'm already fed up of Hope and anything related.
Back to my Zees.
The brakes look good (a bit like motorbike brakes) and I like adjustability BUT performance/quality control is a joke and after sales is even worse. Unacceptable for any price range even more so for a premium priced product
I thought I would share my experience so that people make more informed decisions. I did my research and found a lot of people praising Hope brakes. Based on my experience I'm pretty confident that this is mostly well engineered hype train with a nice bling to it. Apple comes to mind. Anyways..