Hey guys. 2017 Ibis Ripley Ls 3.0. 3 months old. 220 lbs riding on the rough trails of Phoenix Arizona. I just noticed 1 crack right underneath the seatube/toptube junction and another crack which looks like delaminating on the yoke where it meets the shock. I haven't wrecked it (yet). Nothing higher than 2 feet drops. Mostly aggressive XC and all mountain. I don't hear much about Ibis frames failing so I'm really surprised. I'm not worried about getting my warranty covered because the frame is 100% clean not crashed. Just bummed because my riding season just started.
Aww man.... my new Ripley frame is cracking.
Bike Therapy
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Yes, and carbon *mountain bikes* are supposed to be designed to not crack when that happens. Have you ever seen pinbike's(?) video of their visit to SC's testing facility? They gave the pinkbike guys a frame and told them to whack it as hard as they could against the edge of a concrete pillar. Not to mention all the SC apparatuses they filmed that tortured carbon frames to their limits.
And Ibis stated in their 7 year warranty announcement that they were codifying in writing what they were already doing in practice.
The claim about the frame in question is that the rider did not crash or do anything unusual. Now, we all know that there are dishonest people in the world, so the manufacturer has to try to determine if the crack was actually from a crash or not. That is to be expected.
I expect that part of the reason that Ibis got in touch with you is so that you could report back on your positive resolution and put an end to our misgivings about the way you were treated. If you didn't say anything, then anyone who read this thread in the future would assume that you were an unsatisfied Ibis customer.
Thanks for your insights Rush Limbaugh.
First of all, yes, I did wipe the area clean to see where/how the crack was. I did not cleanup the rest of the bike or make any attempt to camouflage anything. What you see in the photo is nothing else than dirt and dust from riding, no witness marks of any kind. You would have seen the rear triangle in person, I doubt you would have seen anything. I looked at it meticulously trying to find some sort of reason or evidence to explain it thinking that I could have hit something without knowing it. If I'd done it myself, I would had no problem paying for it. But no, did not crash, did not see any hidden marks and that's why I thought it was a text book case of warranty replacement.
I felt it was important to tell that they reversed their prior action. I'm a little sour that rather than giving me the benefit of the doubt, knowing no wrong doing was apparent, that it took this to make it right. But they did. Maybe that was a fluke day or week. Everyone makes mistake or let things slip thru the cracks from time to time. I certainly do not want to see them fail. I have good friends from a local racing team that know bunch of people who work there (I'm in the Bay Area so local to them) so no, I do not want to bring them any misfortune.
I felt it was important to tell that they reversed their prior action. I'm a little sour that rather than giving me the benefit of the doubt, knowing no wrong doing was apparent, that it took this to make it right. But they did. Maybe that was a fluke day or week. Everyone makes mistake or let things slip thru the cracks from time to time. I certainly do not want to see them fail. I have good friends from a local racing team that know bunch of people who work there (I'm in the Bay Area so local to them) so no, I do not want to bring them any misfortune.
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You aren't the first person that I've seen get a reversal of fortune by lamenting a poor experience on mtbr... doubt you'll be the last. Nobody wants bad publicity on one of the most viewed mtb resources on the internets. At least you were taken care of...
Is there a weight limit on that frame?
Is there a weight limit on that frame?
Care to expand upon this? Either way I'm sending as much radiation your way as I can muster.
I've cracked numerous frames and a couple have absolutely been my fault. In all cases the manufacturer has 'done the right thing' whether it be crash replacement or free replacement after discussing it with them like an adult and never threatening to 'lawyer up'... I am particularly disgusted with folks using the web as a place to ***** and moan and hold good manufacturers hostage rather than work it out privately and I'm sure that a lot of people choose to not take responsibility for crashes and make things up re; frame breakage. You can shove rush Limbaugh up your shammy vent.
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Sure Rush Limbaugh lies and distorts the facts to get ignorant, feeble minded people to believe in what he says.
It's so obvious that you did nothing to distort the appearance of your bike that it's not worth explaining.
Very happy things worked out for you in the end but are you really surprised that Ibis is at least a little hesitant to give every customer the benefit of the doubt when it comes to carbon mountain bikes?
Primarily the issue is that A LOT of consumers buy fancy bikes with little skill and make silly mistakes and break bikes and then unsurprisingly try to get a free bail out, I did it myself when I was starting out. In addition, the internet gives every consumer a box to stand on and ***** yet almost nobody takes the time to praise and report positive experiences, the ratio of negative to positive is MASSIVELY disproportionate..
What cause ? Why are you insulting people on the internet and what am I lying about? Nothing 'happyriding' about you whatsoever, should be 'venomrider'..
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Thanks for your insights, Joseph Stalin.
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Rush Limbaugh, Joseph Stalin? Do you really need to call people names when you don't agree with them? Chill out, dude!
Nice, turn a bike discussion into a coming out party for your political bent. :-\
Funny? He comes on here and decides to start insulting folks who are trying to have a discussion and also apparently has some sort of perceived political angle mixed in as well. FWIW he has now referred to me as Joseph Stalin, who was responsible for the deaths of MILLIONS and Rush Limbaugh who is also scum of the Earth. He also suggested that folks that read and are in this forum are 'ignorant and feeble minded' BTW....
Unfortunately for him he apparently comes across as less than funny to number of us and we have let him know about it, BOOHOO.
I think Ibis is an excellent company who treats their customers VERY WELL, especially in comparison to the average manufacturer and it's crap that they should be seen as unworthy of defense by a satisfied customer on a web forum. Anyhow, I think I'm done. I'll likely be called 'poopyface killer Hillary' next.....
Unfortunately for him he apparently comes across as less than funny to number of us and we have let him know about it, BOOHOO.
I think Ibis is an excellent company who treats their customers VERY WELL, especially in comparison to the average manufacturer and it's crap that they should be seen as unworthy of defense by a satisfied customer on a web forum. Anyhow, I think I'm done. I'll likely be called 'poopyface killer Hillary' next.....
We all have our opinions. As a Ripley owner I'm interested in what happened to the bikes in question and not at all interested in trolling through juvenile name calling.
"If Ibis uses one layup of 0.5 mm of carbon in that area and it cracks when you do a 2 foot drop, then is that the carbon's fault or the frame designer's fault? The frame was manufactured according to spec, but because the frame wasn't designed to be strong enough--then no manufacturing defect, so your fault? Wtf? "
Spot on? Nope. Arguing that the swingarm is inadequately designed based on no actual knowledge of the design is foolish. I bet most of us are here to learn something from this, not get in a pissing match on the internet.
Glad the owners are getting taken care of - hopefully somebody with knowledge of the chain stay failure can help others avoid similar cracks (cough ibis cough)
Funny how people need to carry on about the "amazing warranty" and "amazing customer service." LOL. What are you comparing it to? Santa Cruz has a lifetime warranty on their frames.
Made in China, it must be difficult to control the quality of the frames.
Made in China, it must be difficult to control the quality of the frames.
can you tell me where Santa Cruz frames are made now? Also, what is the expected lifetime of a Santa Cruz frame? it definitely does not mean until the owner of the frame dies
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You need that lifetime warranty as well if its ridden right!
Baaahahahha
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