The second day of our "Tandem Mountain bike vacation" this week, the ratchet ring on our Phil Wood hub failed. The manufacture has been contacted and, since we are not the original purchasers, have received an estimate of up to $260 to have the hub repaired.
I have always heard that Phil Wood hubs are among the strongest and most reliable hubs available. After this failure, I did some research and discovered a surprising and disconcerting number of similar stories (16 first hand reports in about 2 hours of searching), in short periods of time (from 2 days, to 6 months of use) with several reporting repeated failures AFTER being serviced by Phil Wood. The earliest experiences I found was reported in 2001 and the most recent, 2013, so it does not seem to be related to a "bad batch" as some have suggested.
This seems a good place to find people with first-hand experience. I'm curious to know if this is a quality issue with Phil Wood or simply a fact of life with tandem mountain biking. FWIW, we are a 340 lb team, 50+ years old, and not particularly strong.
I'm going to try to figure out how to post a poll, but just in case I can't work that out, here are the questions I have:
-How many here have had a similar experience (ratchet ring failure) with a Phil Wood hub?
- How many have had a similar experience with a Chris King hub?
- How many have had a similar experience with some other hub?
I'm holding my breath, knowing that some will feel compelled to defend Phil in his absence. I hope you understand, I'm not interested in hearing stories of thousands of flawless miles on Phil Wood hubs; I have heard those stories already and that is why I have Phil Wood hubs.
I have always heard that Phil Wood hubs are among the strongest and most reliable hubs available. After this failure, I did some research and discovered a surprising and disconcerting number of similar stories (16 first hand reports in about 2 hours of searching), in short periods of time (from 2 days, to 6 months of use) with several reporting repeated failures AFTER being serviced by Phil Wood. The earliest experiences I found was reported in 2001 and the most recent, 2013, so it does not seem to be related to a "bad batch" as some have suggested.
This seems a good place to find people with first-hand experience. I'm curious to know if this is a quality issue with Phil Wood or simply a fact of life with tandem mountain biking. FWIW, we are a 340 lb team, 50+ years old, and not particularly strong.
I'm going to try to figure out how to post a poll, but just in case I can't work that out, here are the questions I have:
-How many here have had a similar experience (ratchet ring failure) with a Phil Wood hub?
- How many have had a similar experience with a Chris King hub?
- How many have had a similar experience with some other hub?
I'm holding my breath, knowing that some will feel compelled to defend Phil in his absence. I hope you understand, I'm not interested in hearing stories of thousands of flawless miles on Phil Wood hubs; I have heard those stories already and that is why I have Phil Wood hubs.