I experiencing a love - hate relationship with my Reynolds 29er wheel set. They are light, durable and very easy to set up tubeless but their customer service leaves an awful lot to be desired. I've been patiently waiting for nearly 6 weeks on a replacement rear spoke. Yeah- 5 weeks and 4 days. Incredible. I initially had my LBS order a replacement spoke for one that broke on my first ride . No sticks, no rocks, no hucking off of loading docks. Nothing more than a benign ride on a local rail trail. Really. Spoke pulled right out of the nipple. I figured no big deal. Wrong. Reynolds sent out 2 replacement spokes right away. Unfortunately they sent the wrong size. So my shop called Reynolds and Reynolds agreed to expedite the shipping on the correct spokes. The new replacement spokes arrived and not only did they send out a complete set of spokes but they sent out complete set of wrong sized spokes. Arrghhh. That burned about 2 weeks of time. The shop called Reynolds once again and after some wrangling Reynolds agreed to repair the wheel in house. The wheel was shipped back 2 weeks and 4 days ago via 2 day shipping and I'm still without a rear wheel.
Just for the record the wheels were brand new and I am the original owner. The came as OEM equipment on a Scalpel 29er.
Buyer Beware
Just for the record the wheels were brand new and I am the original owner. The came as OEM equipment on a Scalpel 29er.
Buyer Beware