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Discussion Starter · #1 ·
I bought the Yeti ASR in 2015. After ongoing problems it was eventually concluded in 2019 that the frame was faulty and Yeti provided a new replacement frame under the warranty. Less than 2 years later in 2021 the replacement frame cracked and unbelievably Yeti are just walking away from it. Yeti says the original frame only had a 5 year warranty and the replacement frame has no warranty. I have tried for over a month without success to get Yeti to do the right thing and help out a loyal customer who has suffered 2 faulty frames. Customer service is everything and Yeti’s customer service is shockingly poor. My conclusion is “don’t ever buy a Yeti”.
 

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I'm not sure what the problem is. You had a frame purchased in 2015 with a 5 year warranty and they kept you going for 6 years.

I know in 2019 they upgraded their frame warranty program and is now one of the best.

If you are not happy, it's time to spend your dollars elsewhere, there are plenty of options. Unfortunately there are not plenty of bikes.
 

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Some could argue that the warranty starts again with the new frame.

Not bicycle related but as an example a friend had the tank on her ktm replaced under warranty because it had a defect and the new tank came with a new warrenty.
 

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Some could argue that the warranty starts again with the new frame.

Not bicycle related but as an example a friend had the tank on her ktm replaced under warranty because it had a defect and the new tank came with a new warrenty.
This is usually spelled out. In my experience warranties don't reset if item is replaced. (chainsaw, cell phone, car). Maybe the bike industry has some exceptions?
 

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Discussion Starter · #7 ·
I'm not sure what the problem is. You had a frame purchased in 2015 with a 5 year warranty and they kept you going for 6 years.

I know in 2019 they upgraded their frame warranty program and is now one of the best.

If you are not happy, it's time to spend your dollars elsewhere, there are plenty of options. Unfortunately there are not plenty of bikes.
Problem is the poor quality of the Yeti frame! It‘s an expensive bike so to suffer 2 cracked frames and end up with nothing is very disappointing. I’ve owned many other bikes (Niner, Specialised, Whyte, Giant) and never had frame issues.
 

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Problem is the poor quality of the Yeti frame! It‘s an expensive bike so to suffer 2 cracked frames and end up with nothing is very disappointing. I’ve owned many other bikes (Niner, Specialised, Whyte, Giant) and never had frame issues.
No doubt, it seems like a defect if a frame doesn't last 2 years. Definitely sucks and I'd be upset too. Good luck finding a better quality frame.

Out of curiosity, did it break in the same place on both frames?
 

· Evolutionsverlierer
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This is usually spelled out. In my experience warranties don't reset if item is replaced. (chainsaw, cell phone, car). Maybe the bike industry has some exceptions?
Yeah, I do not know enough about it and I guess every manufacturer does handle things differently ot my friends case was an unusual exception.

Anyway, good luck to the OP of maybe still be able of sorting things out with Yeti.
 

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I'm not sure what the problem is. You had a frame purchased in 2015 with a 5 year warranty and they kept you going for 6 years.

I know in 2019 they upgraded their frame warranty program and is now one of the best.

If you are not happy, it's time to spend your dollars elsewhere, there are plenty of options. Unfortunately there are not plenty of bikes.
I was in the industry for 30 years and never heard of a manufacturer not resetting the warranty on a replacement frame EVER. There is the problem, you can take Yeti off my list.
 

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This is usually spelled out. In my experience warranties don't reset if item is replaced. (chainsaw, cell phone, car). Maybe the bike industry has some exceptions?
My experience also. You get something and they don’t care at all, normally, how often they had to replace something. Once the time is over, you’re out of warranty.
If it were the other way around you could easily get a „lifetime warranty“ on something that’s simply not up to the task.

I’m curious though how they’ll handle their lifetime warranty in the future. It had no asterisks.


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Unless it’s stated differently, usually, the warranty period is over when the original warranty expires, or if it’s replaced at the end of the warranty period, usually 90 days from the replacement. This is how electronics, cars, and just about anything with warranties work in the US. Can you imagine, my cars engine was replaced right before the warranty was up, so I get another 5 years under warranty right? wrong. you are covered until the expiration date of the warranty, or 90 days from the replacement date, whichever is longer. That being said, a lot of companies would assist in some way because they want to retain the business. I had a very expensive Sony TV fail after 4 years. Warranty was 2. I looked it up and it was a common failure. I called Sony and they offered to give me 70% discount on the purchase of a replacement. $1000 tv cost me $300 shipped. Purchased it, and over 10 years later the replacement is working like a champ. My suggestion is to start writing emails to higher ups at Yeti, and CC any and every executive you can get an email address for. Phone calls are easy to ignore, emails not so much. That’s a paper trail. Be civil, state your case, and include as much documentation as possible. It may take some research to find the email addresses for top executives there, but in my experience, that’s the way to get attention. No one wants to read about their product failing, and no one wants their boss asking them, “Why am I getting this? Handle it.” Good luck.
 

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I'm not sure what the problem is. You had a frame purchased in 2015 with a 5 year warranty and they kept you going for 6 years.

I know in 2019 they upgraded their frame warranty program and is now one of the best.

If you are not happy, it's time to spend your dollars elsewhere, there are plenty of options. Unfortunately there are not plenty of bikes.
No. He has a replacement frame from 2021 that should also have a 5 year warranty. Yeti doesn't seem to believe that. I find it odd that they seemingly do not offer a warranty on all their frames, replacement or not. I had issues with an '89 Klein. Trek owned Klein at this point and they offered a warranty Klein replacement. When the integrated seat post clamp snapped on the replacement Klein, Trek honored a warranty and replaced it.
 

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The original Kleins had lifetime warranty also & were extremely expensive at the time.
So if Trek honors that warranty, really nice move from their side, maybe the contracts between Klein and them made them do it.
But no part has unlimited warranty and I’ve never ever heard that a replaced part would come with the same warranty again. Never.


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No. He has a replacement frame from 2021 that should also have a 5 year warranty. Yeti doesn't seem to believe that. I find it odd that they seemingly do not offer a warranty on all their frames, replacement or not. I had issues with an '89 Klein. Trek owned Klein at this point and they offered a warranty Klein replacement. When the integrated seat post clamp snapped on the replacement Klein, Trek honored a warranty and replaced it.
Klein had a LIFETIME warranty. When Trek bought Klein, they bought the right to honor the warranty. Legally Trek HAD to honor Kleins warranty. Yeti has a 5 year warranty. The original owner is covered for 5 years from the date of original purchase. Not 5 years from the date of replacement. Legally they honored their warranty. This isn’t some grey area that’s up to interpretation. It’s black and white and it’s legally what Yeti has agreed to do and what the owner agreed to when he bought the bike. The only thing that may help him is NOW they offer a lifetime warranty so maybe they will Grandfather him in and make an exception since it’s his second frame. Or maybe they will offer him a discount on a NEW model that has a lifetime warranty.
 
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