My wife and I own four Intense bikes between us. Durability has been an issue with my bikes but not so much for my wife's bikes. Overall, I think the bikes ride great. My problem has become customer service. I bought two of the bikes directly from Intense. I recently wanted a new decal for my wife's bike but they wouldn't deal with me. They want me to go to an authorized dealer. The dealer wants $40.00 for a set of decals. I need one small decal and they refused to help me. I will never own another Intense. Before anybody tells me that all the manufacturers do this I will tell you that is not true. Ellsworth helped me on a small part without a dealer. Intense is not a big enough player to be running off consumers. But oh well.