caveat emptorTommy boy said:Tommy: Let's think about this for a sec, Ted, why do they put a guarantee on a box? Hmm, very interesting.
Ted: I'm listening.
Tommy: Here's how I see it. A guy puts a guarantee on the box 'cause he wants you to fell all warm and toasty inside.
Ted: Yeah, makes a man feel good.
Tommy: 'Course it does. Ya think if you leave that box under your pillow at night, the Guarantee Fairy might come by and leave a quarter.
Ted: What's your point?
Tommy: The point is, how do you know the Guarantee Fairy isn't a crazy glue sniffer? "Building model airplanes" says the little fairy, but we're not buying it. Next thing you know, there's money missing off the dresser and your daughter's knocked up, I seen it a hundred times.
Ted: But why do they put a guarantee on the box then?
Tommy: Because they know all they solda ya was a guaranteed piece of ****. That's all it is. Hey, if you want me to take a dump in a box and mark it guaranteed, I will. I got spare time. But for right now, for your sake, for your daughter's sake, ya might wanna think about buying a quality item from me.
Ted: Hmm. Okay, I'll buy from you
granted he was stupid and a 4 dollar customer too.....but the other customers...state the factskabayan said:From most customers' point of view, every customer should be treated equally.
From most business owners' point of view, their best customers should be treated more equally.
Businesses spend money on technology to find out who their best customers are. Vegas, airlines, auto dealerships, etc etc reward their best customers.
And it's not unreasonable for a customer who pays retail or a premium to expect a similar level of treatment.
I think the issue here is the level of customer service that is afforded to the lowest level of customer. Some people think a line was crossed while others didn't; and they all wanna put their 2c in.