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915 Posts
I am so frustrated right now with Supergo.com that I'm about to go postal on them. The last 2 or 3 orders I placed with them have managed to get screwed up and when I call customer service I get nowhere. By the time I'm done I feel like reenacting the final shoot-out scene in Scar Face. Only I?m Al Pacino and the other guys are Supergo.com customer service.
This is why:
(8-4) About 2 weeks to the day now I call in and order an Iron Horse SGS DH Team. They had me talk to their bike techs to choose a size. The say I would be best on a large. So I place the order for a large. That evening I talk to a friend that has a large and he says its to big and he wished that he ordered a medium and he's taller then me. So I post the question on this board and I get a pretty unanimous response that I should get a medium.
(8-5) This is where the fun part starts. So the very next morning after placing my order I call them up and tell tem I would like to change the size of my bike. I'm told that they weren?t sure they would see what they could do. I ask them if it is a problem could you please give me a call. They said yes.
(8-9) Monday morning I send an email to customer service asking if there was any problem. All day I get no response. So around 5 or 6 pm I call them up and I ask if there was any problem with switching my order. They say sorry cant do. I say did it ship? The say no. I say why can't it be changed? They say it's just the way the order process works. At that point I'm thinking what the hell, I can't use a large. So we go back and forth a few more minutes and I?m told I will have to place an order for another bike and wait another week or so, plus put another $2225.00 on my credit card. This is where my blood starts to boil.
At this point I figure I'm getting nowhere and getting no info that is useful. I ask for the manager. He calls me back in a few minutes and tells me he will see what he can do and that he would follow up with me in the next day. He keeps his promise and calls me the next day to let me know he was able to make the change and he would get it out soon.
(8-12) Thursday I get my package in the mail and I'm siked as hell to put this puppy together. Of course there has to be more problems, the seat post clamp is missing, the rear disk is bent and the seat has a tear in it. I bend the disk back best I can and replace the seat since I didn't really like it anyway. All I wanted was the clamp. So I call and talk to the bike tech's and they say they will get another clamp out 2 day express.
(8-17) No clamp as promised
(8-18) Still no clamp so I call Supergo.com. They tell me that they are trying to track down my clamp. I ask when I can expect my clamp. I'm told they have no idea (like always). I ask if they can just send me one they have in stock. I'm told no, it doesn't work that way. We go back and forth again (same woman as 8-9) and at that point I just ask her to have Chris the manager back. I haven't heard back yet.
I just cant believe the crappy service I get from a company that I spend thousands of dollars at every year. But this is it, never again am I ordering from Supergo. I said that last order I mean it this one.
All they had to do from the beginning instead of stonewalling me was to say she would pass the matter on to her manager and have him contact me. That would have saved me a bunch of aggravation in the beginning. The fact that they never contacted me and planed on shipping the large anyways really upset me. Now they can't even make good on a small part and now I have to go spend another $30 after spending $2200 on a bike. Its not the $30, its the principal.
I'm done ranting now and if you made it this far then I'm surprised. Thanks for listening.
-dont have time to spell check and sorry about the dupe post
This is why:
(8-4) About 2 weeks to the day now I call in and order an Iron Horse SGS DH Team. They had me talk to their bike techs to choose a size. The say I would be best on a large. So I place the order for a large. That evening I talk to a friend that has a large and he says its to big and he wished that he ordered a medium and he's taller then me. So I post the question on this board and I get a pretty unanimous response that I should get a medium.
(8-5) This is where the fun part starts. So the very next morning after placing my order I call them up and tell tem I would like to change the size of my bike. I'm told that they weren?t sure they would see what they could do. I ask them if it is a problem could you please give me a call. They said yes.
(8-9) Monday morning I send an email to customer service asking if there was any problem. All day I get no response. So around 5 or 6 pm I call them up and I ask if there was any problem with switching my order. They say sorry cant do. I say did it ship? The say no. I say why can't it be changed? They say it's just the way the order process works. At that point I'm thinking what the hell, I can't use a large. So we go back and forth a few more minutes and I?m told I will have to place an order for another bike and wait another week or so, plus put another $2225.00 on my credit card. This is where my blood starts to boil.
At this point I figure I'm getting nowhere and getting no info that is useful. I ask for the manager. He calls me back in a few minutes and tells me he will see what he can do and that he would follow up with me in the next day. He keeps his promise and calls me the next day to let me know he was able to make the change and he would get it out soon.
(8-12) Thursday I get my package in the mail and I'm siked as hell to put this puppy together. Of course there has to be more problems, the seat post clamp is missing, the rear disk is bent and the seat has a tear in it. I bend the disk back best I can and replace the seat since I didn't really like it anyway. All I wanted was the clamp. So I call and talk to the bike tech's and they say they will get another clamp out 2 day express.
(8-17) No clamp as promised
(8-18) Still no clamp so I call Supergo.com. They tell me that they are trying to track down my clamp. I ask when I can expect my clamp. I'm told they have no idea (like always). I ask if they can just send me one they have in stock. I'm told no, it doesn't work that way. We go back and forth again (same woman as 8-9) and at that point I just ask her to have Chris the manager back. I haven't heard back yet.
I just cant believe the crappy service I get from a company that I spend thousands of dollars at every year. But this is it, never again am I ordering from Supergo. I said that last order I mean it this one.
All they had to do from the beginning instead of stonewalling me was to say she would pass the matter on to her manager and have him contact me. That would have saved me a bunch of aggravation in the beginning. The fact that they never contacted me and planed on shipping the large anyways really upset me. Now they can't even make good on a small part and now I have to go spend another $30 after spending $2200 on a bike. Its not the $30, its the principal.
I'm done ranting now and if you made it this far then I'm surprised. Thanks for listening.
-dont have time to spell check and sorry about the dupe post
I didn't want to go through the trouble of returning the bike after all the crap I already went through and the season is coming to an end real quick.
