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I like Cake.
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Discussion Starter · #1 ·
At first I had decided to leave this one big issue with the fisher cake 2 dlx alone. But in light of all the other problems which are mechanical which they claim can be fixed with work arounds, this one there is no obvious work around. What I am talking about is of course the fact that the bike was advertised as having a fork with 130mm of travel. The super black fork on the bike, is as anyone who has looked knows a 120mm travel fork. If that where the only issue with the bike I would just ignore it. But I think that with all the other problems the bikes have had Trek owes it to those of us who layed out almost 2 grand for a bike to give us exactly what was stated in the advertisements.

Everyone who has purchased a Cake 2 DLX should go here

https://fisherbikes.com/utility/questions.asp

And send a polite letter asking what Trek plans to do about correcting this mistake they have made because a $2000 bike should come with what it says it comes with. If they claim the bike was not advertised like that. Which they will, because that the initial response I got back, you can feel free to reference this photo for them. It is the spec sheet that is "INCLUDED WITH THE BIKE" at time of purchase. It clearly states that the shock has 130mm of travel. What I think we should all do is request a replacement fork with 130mm, which of course would be the "Minute" fork, a nice upgrade which would make all of our other woes fade away. Here is the picture.

 

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I like Cake.
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Discussion Starter · #2 ·
Quick note

One more quick note which can help win this argument. The bike is advertised as a 5" travel bicycle. It is NOT a 5" travel bike. 130mm is 5.11811 Inches, 120 mm is 4.72441 Inches that is a difference of almost half an inch. But the point is, 4.72441 less then five inches.
 

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I like Cake.
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Discussion Starter · #4 ·
elistan said:
Cake features super light, super efficient, and super strong all-mountain dual suspension with 5" of rear-wheel travel.

Hold off on your letter to trek untill you read a bit more ;)
Scroll over to the right of the picture and read the detailed description of the section entitled suspension. It is there in black and white.
 

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WickedPaul said:
Scroll over to the right of the picture and read the detailed description of the section entitled suspension. It is there in black and white.
I know you are not going to see it this way, but that 130mm is in reference to the Swinger 3 Way shock, not the fork. The advertising is correct as well... they state that it is a 5" travel BIKE, not a bike with a 5" travel FORK.

If you go on the website and look at the specs, you will see they are pretty clear about listing the fork as 120mm and that the bike has 5 inches of rear wheel travel..
 

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I like Cake.
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Discussion Starter · #6 ·
russw19 said:
I know you are not going to see it this way, but that 130mm is in reference to the Swinger 3 Way shock, not the fork. The advertising is correct as well... they state that it is a 5" travel BIKE, not a bike with a 5" travel FORK.

If you go on the website and look at the specs, you will see they are pretty clear about listing the fork as 120mm and that the bike has 5 inches of rear wheel travel..
The fisher website was recently corrected actually. It had said 130 for quite a while. Go look at the specs listed here...

http://www.mtbreview.com/reviews/2004_full_suspension/product_123072.shtml

Until just about 2 weeks ago, that is what fishers website said as well.
 

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wicked, your choosing to read it that way beacuse you have been proven wrong, your in denial about it. Just suck it up and say oh, i was wrong. When they refeer to a 5", 7" 10" 45" (<-- Is that for jumping of tall buildings in a single bound?) travel bike its refering to the read suspension, not the fork.
 

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I like Cake.
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Discussion Starter · #8 ·
elistan said:
wicked, your choosing to read it that way beacuse you have been proven wrong, your in denial about it. Just suck it up and say oh, i was wrong. When they refeer to a 5", 7" 10" 45" (<-- Is that for jumping of tall buildings in a single bound?) travel bike its refering to the read suspension, not the fork.
Fork: Answer Manitou Black Super Air, 130mm travel

I'm sorry, I just don't see any other way to read that line right there, taken straight off of the page I referrenced above. If I were wrong I would have no trouble admitting being wrong. When I was sold the bike at the shop, even the employees who worked there thought the bike had 130mm fork and where surprised when I showed them otherwise.
 

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whell, i just went to the Manitou website and the fork speced with the bike, the Manitou black is a 120mm of travel. Maybe trek has some new sweet technology that increases the travel on forks now. Wouldnt that be neto. Ya ever think the link you gave is wrong? Oh wait it cant be, it goes aginst your argument. Face it, your wrong. Ever since ive checked the website on fisherbikes, i unno since last may or so its said 120.
 

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I like Cake.
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Discussion Starter · #10 ·
elistan said:
whell, i just went to the Manitou website and the fork speced with the bike, the Manitou black is a 120mm of travel. Maybe trek has some new sweet technology that increases the travel on forks now. Wouldnt that be neto. Ya ever think the link you gave is wrong? Oh wait it cant be, it goes aginst your argument. Face it, your wrong. Ever since ive checked the website on fisherbikes, i unno since last may or so its said 120.
Ah see, I think you are behaving the same way, it is fairly obvious on the spec sheet above that they were referring to the forks. But anyway since you have resorted to being insulting which is of course the last tactic of someone who can't find proof of their argument, I am done responding to you.
 

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Proof, i proved you wrong with 2 factory speced sources, you proved me wrong with a non factory website, and some random picture. Your done beacues you have no hard proof. I dont know where you got that pic from but i can photoshop in something that says it could have 400000000cm of travel if i want, its not too tough ya know. Not that im saying anyone did that. Your argument holds no water, and you know it.
 

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I like Cake.
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Discussion Starter · #12 ·
elistan said:
Proof, i proved you wrong with 2 factory speced sources, you proved me wrong with a non factory website, and some random picture. Your done beacues you have no hard proof. I dont know where you got that pic from but i can photoshop in something that says it could have 400000000cm of travel if i want, its not too tough ya know. Not that im saying anyone did that. Your argument holds no water, and you know it.
The "random picture" is not random. IT COMES WITH THE BICYCLE! It is in the paperwork you recieve, with your pump, and all the instructions. Go down to a trek dealer, find a cake 2 on display, take out the card and look at it. No photoshopping required to distort the truth.
 

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From that sales sheet you posted, it looks like someone in the Fisher marketing department made a mistake. I will give you that.

However, it's hardly a proper remedy to ask them now, after you've ostensibly ridden the bike for a couple months, to send you a considerably more expensive and brand new fork with 10 additional milimeters of travel. If it were an issue, you should have raised this when looking at the bike in the shop. One look at the graphics printed on the fork would have told you that the fork indeed has 120mm of travel. It's printed right there on the fork, for crying out loud. Now you're appalled that the actual travel differs from that printed on the fork itself? If the 130mm of travel was a big issue for you at the time, you would have noticed this.

Besides, the bottom line is that a Black with 10mm of additional travel would still not perform like a 130mm Minute. If you're pissed that you didn't spring for the extra cash and get the better bike with the better fork, then suck it up and remember that when it comes time to buy your next bike. The Federal Trade Commission isn't gonna want to hear your complaint about false advertising over 10mm. That's hardly a "material difference," "important to a consumer's decision to buy or use the product." Besides, you can't make a false advertising claim on this at all, since none of the company's advertising lists fork travel. It is accepted practice in the bike industry to characterize a bike as a x" travel when x=the amount of rear travel only. it's also standard practice in the bike industry to round up or down to the nearest whole number, as I've seen plenty of companies advertise 120-135mm as 5" of travel.

So I think you're going to be out of luck on this one.
 

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jbonger makes very good points.

I responed beacuse im intreseted in buying a cake2dlx or a cake1dlx. Despite some of the problems. And you topic caught my eye.

Yeah sinces thats from the pack you recvied with the bike somone made a printing mistake.

But by all means email, write, visit, do what ever you want to try and get that 130mm black super air fork. Were just trying to save you time, beasue im shure there answer will be, im sorry sir but there is no black 130mm.
 

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I like Cake.
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Discussion Starter · #15 ·
elistan said:
jbonger makes very good points.

I responed beacuse im intreseted in buying a cake2dlx or a cake1dlx. Despite some of the problems. And you topic caught my eye.

Yeah sinces thats from the pack you recvied with the bike somone made a printing mistake.

But by all means email, write, visit, do what ever you want to try and get that 130mm black super air fork. Were just trying to save you time, beasue im shure there answer will be, im sorry sir but there is no black 130mm.
Thats not what this is about, I am 100% aware of the fact that there is no such thing as a 130mm super black fork. I know that the 130mm is the minute fork. I know they made a printing mistake. I have also worked in customer service departments for years now, and I know that this is exactly the kind of mistake that often has big companies laying out money to satisfy irate customers. I also realize that in the long run I will probably not be compensated in any way, however it is worth trying if by some chance they decide to make a compensation. If I can type one email message a day for a week or two, and get a $400 fork upgrade, that was time well spent.
 

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WickedPaul said:
Fork: Answer Manitou Black Super Air, 130mm travel
It does not say what you typed above. It says Suspension: Manitou Black Super Air/ <--- this means new topic.... not the same as a comma.... then it says 130mm Travel/ <--- not talking about the fork, but it's not specific either... so I can at least see where you might be confused, especially if that is compounded by mis-information by the sales staff where you bought your bike, but it is not a misleading statement on Fisher's part to imply that the fork is 130mm fork.

I don't think anyone who is disagreeing with you is doing so because they don't want you to be right, but the fact is that you aren't. The bike does have a 130mm travel shock which gives 5 inches of rear wheel travel, just as advertised. It's not like we are trying to gang up on you, but I think more than one person in this thread thinks you are mistaken. Sorry.

On top of all this, the website and catalog clearly state that all the specs of a given bike are subject to change at any time. So even if you were right, that certainly does not entitle you to a Manitou Minute 130 mm fork that you seem to imply you feel justified in asking for in your first post. Sorry, I am not trying to bring you down, but it seems to me that this post is bad-mouthing Fisher for something that you misunderstood... not for something they did wrong. But that's just my take on it, and I am not trying to really change your mind but maybe to just show you another perspective on this whole thing.

Cheers!
 

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Give it up.

C'mon now it is obvious you want a Minute fork. Stop splitting hairs - You wouldn't be happy with the black even if it did have 130mm, 10mm give it a rest. All you want to do is weasal your way into a new fork. Its a petty peave - go ride your bike or shell out some cash for the Minute fork.
 

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I like Cake.
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Discussion Starter · #18 ·
Quick Update.

Just to let you guys know, I just recieved confirmation from Trek/Fisher that I was indeed correct in my assessment that the bike was advertised as having 130mm fork. They admitted this was a mistake in advertising on their side, and apologized. They also said there was nothing they could do about it because fisher reserves the right to make changes in the product line at any time based on availability of parts/colors. So, nanny nanny nanny, I was right, even though I am still not getting a free fork.
 
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