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There is only one choice -

Big Sky

...the others don't come close and oddly enough, don't seem to want to try?

It is an odd thing, but I have been in Montana for 15 years or so and I am no longer surprised by this. It drives me nuts, nearly every time I leave the house, but it does not catch me off guard anymore.

Recently I had the owner of Open Road tell me, "Nobody in Montana would ask for that.". Quite rudely, mind you.

I had asked for an Avid Flak Jacket Kit. (I wanted to re-route some cables on a Bike that had an Avid kit installed and the ferrule ends are size specific.)

Seriously...I almost punched him.

I was STANDING IN HIS SHOP.
His shop is IN MONTANA.
I just asked for THAT.

He might as well have said, "You don't Exist.".

What a moron. I kindly informed him that his attitude was the reason I waited to try his shop until I had exhausted ALL other possibilities. Seriously, I even went out to the REI on Reserve St. because I have seen those kits there in the past...

Then I left his shop, fuming, and returned to Big Sky - where I vented about my Open Road Experience.

Chris gave me a bottle of Cold Water and hooked me up with all new 5mm Housings, New Cables and Ends and I dropped another $50-$60.00 on asst'd parts (XO Grip Shifters!) and I went home.

I will never go anywhere else in Missoula again.
 

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I use three shops:

REI- tubes, chains and other dead obvious things (dividend)

Bike Doctor- always been great to work with, the shop is 2 minutes from my house, I have them do things I don't have tools to do

The Path- I call them for any esoteric requests and have B mail it


I have patronized Big Sky, Open Road, and Missoula Cycles Works for odd things I wanted to get immediately (17mm cone wrench, tires, gloves), and had fine experiences with each. Nothing exceptional, but nothing objectionable, either.
 

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Big Sky without a doubt. I talk with Chris at the new shop. I miss Jason though. He was always great to deal with.
 
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