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Warranty for Fuel Ex 2008

1362 Views 9 Replies 5 Participants Last post by rafa145, Jan 25, 2010

rafa145

Discussion Starter · Jan 12, 2010 (Edited)

My Problem...

a snaped chain stay on a trek fuel ex7 2008

Found out here that is a common problem in fuel ex 2008

I boght this bike in april 2008 in chicago at Village Cycle center, and I live in Brasil !

Trek Brasil wouldn't warranty my frame so I contact village cycle center, send others pictures and they are sendding me new chain stays for my trek fuel ex 7.

Thanks to Oscar Aguilar at Village Cycle center

world is flat "Thomas Friedman"

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crispy

· #2 · Jan 12, 2010

I have a Fuel EX7 and the exact same thing happened to me. Worst part is I was about 6 miles from the trailhead in the middle of the desert. That was a nice long walk back!

My Trek dealer snapped a picture, sent it into Trek, and got me a new chain stay on within a week.

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rafa145

Discussion Starter · #3 · Jan 12, 2010

http://picasaweb.google.com.br/RafaelAugustoCosta/Trek#5425996754083220770

http://picasaweb.google.com.br/RafaelAugustoCosta/Trek#5425996753488752834

Same problem...
i was 5 miles from a road.
Then i took a ride back to my car.

I don't ride for 3 weeks now...

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moondawg14

· #4 · Jan 12, 2010

rafa145 said:
My Problem...

a snaped chain stay on a trek fuel ex7 2008

Found out here that is a common problem in fuel ex 2008

I boght this bike in april 2008 in chicago at Village Cycle center, and I live in Brasil !

Trek Brasil wouldn't warranty my frame so I contact village cycle center, send others pictures and they are sendding me new chain stays for my trek fuel ex 7.

Thanks to Oscar Aguilar at Village Cycle center

world is flat "Thomas Friedman"

I'm curious... what was the price difference between buying the bike in USA vs in Brazil? I design products for the Brazil market and work with our technical center there.... When one of the engineers came to the USA for a visit he bought a Wii, because in Brazil the Wii costs $1200.:eekster: He also asks us to bring him Wii games or DVDs when we visit there. He orders them on Amazon and ships them to my house. Brazil has some SERIOUS import duties.

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kramnnim

· #5 · Jan 13, 2010

Why wouldn't Trek Brasil warranty it?

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rafa145

Discussion Starter · #6 · Jan 13, 2010

trek warranty only at country of purchase... world isn't that flat at trek.

I would pay 4000 dolars(trek fuel ex 7) in Brazil to feed my goverment hunger.

import taxes are up to 80%.

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moondawg14

· #7 · Jan 13, 2010

kramnnim said:
Why wouldn't Trek Brasil warranty it?

Most companies will only warranty their products in the country of purchase. Since the warranty $$ are accrued (or not accrued in countries that don't offer warranty) by the division of the company in the country of purchase.

This is a big darn deal with cameras and accessories. USA warranty on major manufacturers is much, much better than in most asian countries. As a result, the USA prices are much higher. People make a good living by doing grey-market imports of the foreign parts (which are physically identical) and selling them for lower-than-market price. Canon knows which serial numbers belong in the USA, and will only honor warranty on these parts. Reputable sellers will identify that they are selling non-USA parts. Non-reputable sellers will sell you a grey-market part at USA prices, and you're screwed if it breaks.

Basically, it prevents people from accessing a warranty they're not paying for.

$4000 for an EX7? phew!

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Gromit_dog

· #8 · Jan 20, 2010

moondawg14 said:
Most companies will only warranty their products in the country of purchase. Since the warranty $$ are accrued (or not accrued in countries that don't offer warranty) by the division of the company in the country of purchase.

This is a big darn deal with cameras and accessories. USA warranty on major manufacturers is much, much better than in most asian countries. As a result, the USA prices are much higher. People make a good living by doing grey-market imports of the foreign parts (which are physically identical) and selling them for lower-than-market price. Canon knows which serial numbers belong in the USA, and will only honor warranty on these parts. Reputable sellers will identify that they are selling non-USA parts. Non-reputable sellers will sell you a grey-market part at USA prices, and you're screwed if it breaks.

Basically, it prevents people from accessing a warranty they're not paying for.

$4000 for an EX7? phew!

Isn't Trek's bike warranty GLOBAL? The lifetime aspect is universal no matter where you buy it (as long as you are the original owner). Seems like a lame cop out by Trek, and a lame excuse that the warranty hasn't been 'paid for' when the warranty is universal the world over.

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moondawg14

· #9 · Jan 20, 2010

Gromit_dog said:
Isn't Trek's bike warranty GLOBAL? The lifetime aspect is universal no matter where you buy it (as long as you are the original owner). Seems like a lame cop out by Trek, and a lame excuse that the warranty hasn't been 'paid for' when the warranty is universal the world over.

No. Trek USA warrants bikes sold in the USA. Trek Brazil warrants bikes sold in Brazil, etc, etc.

Let's look at it this way:

Trek Brazil makes 20 bikes for 2008. They set aside a certain amount of money (which is part of the purchase price of the bike) to cover warranty issues.

Now, because import duties are SO HIGH in Brazil, people like the OP buy bikes somewhere else, like the USA.... let's say that 20 more people do this.

So, there are 40 Trek bikes in Brazil, but Trek Brazil only has the $$$ to cover 20 of them in warranty. If they were to cover all 40 bikes under their warranty, they would lose money... which you can only do for so long. If Trek Brazil were to cover the warranty for bikes they don't sell, then consumers would be flocking to buy grey-market imports at half the cost, and then getting them covered under Brazil warranty... How long do you think that would last before Trek Brazil folded?

It's neither "lame" nor a "cop out" to disallow warranty on a product you didn't sell. Besides, Trek USA is honoring the warranty, as they should.

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rafa145

Discussion Starter · #10 · Jan 25, 2010

Thanks For The Enlightenment.

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