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Ultimate Bike Stand has Great Customer Service

1249 Views 8 Replies 7 Participants Last post by CharacterZero, Jun 22, 2009

Phishin Paul

Discussion Starter · Jun 19, 2009

I posted a week ago regarding an older Ultimate bike stand I have that has some broken clamps which hold the bike in place. I sent an email to the new owner, Feedback Sports, and received a reply the same day from Lisa. Lisa looked at pictures I posted and put an order in for a new telescoping collar, tripod leg fitting and a campocket assembly for the clamp all under warranty. I feel Feedback Sports went well above the service I was expecting especially for a product that is at least at 8 years old. I know this is not the most exciting post but thought I should comment on great customer service in case anyone is shopping for a new bike stand. I know I will only recommend Ultimate/Feedback.:thumbsup:

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CharacterZero

· #2 · Jun 19, 2009

WORD.

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Phishin Paul

Discussion Starter · #3 · Jun 19, 2009

Great story CZ. It looks like I am not alone.

I have tickets to Shoreline and may not be able to make it. You interested?

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4slomo

· #4 · Jun 21, 2009

Glad Feedback worked out for you!

Enjoy your "new" repair stand.

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scoutcat

· #5 · Jun 21, 2009

agreed. i had a leg piece break after someone pushed my stand over. they fedex'd the piece, no charge.

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eatdrinkride

· #6 · Jun 21, 2009

I had a plastic clamp on mine replaced free of charge by Ultimate. Glad to here the new owners are providing the same excellent c/s!

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andy85

· #7 · Jun 22, 2009

nice!!
if only every customer service was like this at the minimum =]

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Dawn Patrol

· #8 · Jun 22, 2009

Ditto.

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CharacterZero

· #9 · Jun 22, 2009

Phishin Paul said:
Great story CZ. It looks like I am not alone.

I have tickets to Shoreline and may not be able to make it. You interested?

I wish man, I wish. Despite its proximity to my birthday and despite its relative distance from Austin, I did look into it and I cannot make it happen.

Thanks for keeping me in mind though!

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