I think asking someone to teach you how to do their job so you don't have to pay them in the future is rather forward.
Yeah, I just meant a 5 minute convo. Here's what I did wrong, should have done this. I don't want to get behind the counter and help out. Who the F asks for a dinner mech session? That's weird.Someone mentioned free maintenance lessons. I have had numerous folks ask for an evening with meal included
Bottle cages are the #1 mountain bike accessory purchased at time of sale. Not everyone is a fat guy with a backpack.Maybe the shop hasn't seen more than a couple people who still use a water bottle on a mountain bike over the past 20 years or so? I know I haven't.
Why are you asking after the fact?Wondering what others get and expect when buying a new bike from a local shop?
Recently bought a brand new $5,000 bike at a local shop, asked about any possible discount, like maybe cover part of the tax. Nope, no discounts right now because new bikes are hot commodities. Totally get that and pretty much expected it, I had no problem paying full price but I'd be a fool to at least not ask for a discount. Bought the bike, asked about a free water bottle or cage. Nope, not even a discount on the tax on the water bottle. Ok fine, no big deal but...
Admittedly it's been a couple-few years since I bought a new bike at a LBS but I always assumed they at least throw in a water bottle with their name on it or something like that if not a few bucks off the price of the bike. It's really not about the money so much as it is about showing appreciation and establishing a good warm fuzzy feeling right from the start. Slightly annoying because I could have driven a couple hours and bought the same exact bike a few days sooner for a few dollars less but I decided to wait and support my local shop instead.
Seems a bit short sighted to me, had I received at least a small token of appreciation, like maybe a water bottle for half off I'd feel more inclined to choose that shop over any of the other local shops. I'm not necessarily upset with this shop and I understand they're in business to make money but I certainly feel no loyalty to go there first for any future purchases. Btw, a few days later I bought a wahoo roam from the other shop in town just because
Curious if I'm expecting too much? Maybe things are different now, maybe there are no free water bottles in life anymore?
Yeah... I don't like to completely fill my backpack with water... too heavy and sweaty etc. I got a bottle-cage to carry some water there and carry less in my backpack. I drink the backpack first, and when it's empty, then it's easy to gauge your remaining water use with the little bottle. (I can only fit the old-fashioned-sized smaller bottle in my rear-suspension frame.)Bottle cages are the #1 mountain bike accessory purchased at time of sale. Not everyone is a fat guy with a backpack.
What did you do for them to deserve a discount? Repeat client?Curious if I'm expecting too much? Maybe things are different now, maybe there are no free water bottles in life anymore?
because they’re busy and you’re wasting their time when they could be working on another customers bike. Everything you could possibly ever want to know is on youtube (including servicing your fork.)I read a great blog post 10+ years back written by a local outfitting shop owner in my hometown. The gist of it was if you want your local shop to survive, you have to pay full retail sometimes; you cannot always buy on sale or ask for a discount. LBSs having been dying off for a while. How do you expect them to survive if you want stuff for free? It's one thing for a $5 water bottle. But 5% off a $5000 bike is $250 out of pocket for them.
I'd expect them to let me test ride and give me expert advice on fitting. And if I'm asking for a specific bike I don't want them hard-selling me on something else. Free basic maintenance (not including parts) if I buy from them is awesome.
I'd really like it if the mechanics were open to showing me how to fix something if I ask. I don't want to watch them rebuild a fork; but reminding me of how to set-up my shifter and rear D from scratch is always helpful. Some shops won't let you see anything.
let’s be honest.... thin margin is around 100% mark up depending on what we’re talking about.I lug 180 kil rock up steep hill to make rock garden over and over at trail work day sponsored by local bike shop. I not get discount. Most shops operate with a thin margin on sales to compete with big online sellers but recoup their money wrenching on your bikes just like a bmw dealership.
And so what if it is? If you mark up tire at 100%, that means the store is making about $30-$35 on that tire. Now take that $35 and apply it to employees hourly rate, rent, and electricity to keep the lights on. People don’t go into business to run a charity.let’s be honest.... thin margin is around 100% mark up depending on what we’re talking about.
Apparently you didn't catch the intent of the thread, I am not butt hurt whatsoever and have already mentioned a few different times I have no hard feelings toward the shop. You seem a bit defensive though and I'm curious where that's coming from? Maybe you've had poor experiences in sales before, it's a really tough business and I get that. Had you taken the time to read for understanding instead of reading to support whatever foregone conclusions you made before reading you may have picked up on the intent of this thread though.What did you do for them to deserve a discount? Repeat client?