not to bring down the party...
I wouldn't say I won't shop there again, or recommend, BUT, I placed an order from them around last fall, quite a few parts as I was finishing a build. anyway, I don't remember the shipping being that spectacular, and it was just to MI from PA, but that's not my complaint, I'm not that impatient anyway...
but, out of the 7 or so parts I ordered, three were wrong. Mistakes happen, but 3? well, the Salsa SS sprocket was the wrong bolt pattern (5 instead of my 4), the grips were the ODI Ruffian, not the Ruffian MX I had ordered, and worst of all, since I needed it, was the Dangerboy stem was for a 25.4 bar, not the 31.8 that I ordered. And all of the correct parts were listed on the reciept. I'm assuming the person packaging or selecting parts was just new or thinking about his own bike instead of mine, haha.
I called them, just wanting to get it resolved, and the guy was so nonchalantly blowing it off that it made me pretty unsatisfied, rather disappointed. it was like he just heard 10 other orders like that and was not surprised. after some talking, he said, just keep the grips and he would refund the price, even though they were the wrong ones... and had me ship back the chainring and the stem, and return shipping was SO SLOW! I kept calling and they had not processed the exchange yet even though they had the package.... pretty frustrating.
so, I did get some $13 grips for free, even though they were wrong, plus a Loooong wait, and a pretty unapologetic operator. I was not refunded for original shipping or anything, but at least I did not pay for the return.
so sounds like this was their rare horrible occurence for the season (hopefully), and it just happened to me, since I hear so many other good things about them...
anyway, just thought I'd post that... good luck with your orders, things happen sometimes, sometimes to you...
