It's interesting to see I wasn't the only one affected by this during my frame repair. Throughout, I made sure to somewhat keep a distance, thinking they were just insanely busy and needed to focus on Sea Otter and other stuff, but in the end, perhaps I should have stuck up for myself a bit more.
A bit of a warning sign was sending an email basically begging Turner to pay because Greg was not responding.
Some parts of mine were lost, and then sent in a second package internationally, at great expense to their company.
The frame wasn't checked when it was sent, and the resolution was then left to Greg, who appeared to abandon his responsibility to fix the problems he created in the first place. After some waiting, Turner took care of it himself, after I somewhat sternly demanded someone do something, not waiting for Greg to email me, which he wasn't doing, losing more weekends along the way.
In the end, Turner took care of it personally, and I really regard him much of a victim in this as I was, and it cost him a lot of money to fix their internal mistakes. The frame is fine, in the end, not happy about the ding that was in the downtube (not sure if it's in the tubing, but could be in the PC) that was hidden with a sticker placed right over it. Looks like the heat expanded the bubble, which caused the sticker to peel. I didn't bother bringing it up and nitpicking because I did enough of that along the way and there's not much that could be done at this point.
Lots of this could have been solved through two emails, and even confirmation emails.
I only missed a couple weekends of riding in the prime season, and I'm over it. I think Turner may not even know the extent of the difficulties many are having with Greg, but in my case, he did what the boss should do and resolved it, at great expense, which I feel bad about. However, I do thank him for the repair and the resolution, and I'm sure he won't leave this issue alone, once he learns that things aren't running too smoothly for some. It's only going to cost him money in fixing mistakes and potential sales.