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613 Posts
I wanted to publicly recognize the guys at Turner for the excellent customer serivce I recently received.
Last Friday I discovered a problem with my three month-old 5 Spot frame so I emailed Turner a few digital pics. I then followed up with a phone call to discuss the problem. While on the phone, they addressed the problem, apologized for the inconvenience, and agreed to send me a new frame without having to receive my old frame first. Now it is Wednesday afternoon and I just received the replacement frame. Their attitude throughout the very short process was simply to help me get back on the bike asap and express that they were sorry that this happened.
I don't like to have problems with expensive gear but sh*t happens. How a company handles a problem will earn my repeat business and I will be a Turner customer for a long, long time now.
Last Friday I discovered a problem with my three month-old 5 Spot frame so I emailed Turner a few digital pics. I then followed up with a phone call to discuss the problem. While on the phone, they addressed the problem, apologized for the inconvenience, and agreed to send me a new frame without having to receive my old frame first. Now it is Wednesday afternoon and I just received the replacement frame. Their attitude throughout the very short process was simply to help me get back on the bike asap and express that they were sorry that this happened.
I don't like to have problems with expensive gear but sh*t happens. How a company handles a problem will earn my repeat business and I will be a Turner customer for a long, long time now.
