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my knees hurt
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462 Posts
Discussion Starter · #1 ·
I just wanted to share my experience and post a big thank you to Bob and Don at DNA Cycles. I went in there last Thursday afternoon since my 07 S-works Tarmac (roadie) was feeling a bit soft/noodley after being rear ended by another cyclist during a group ride. Close inspection of the frame showed a very small crack in the driveside seat stay close to where it meets the chain stay.:sad: Great...a new frame is definetely not in the budget and I'm now thinking what to do with road season approx 2 months away. Bob called the Specialized rep, told him the story, and somehow got my frame warrantied. Less than a week later I'm riding a brand new bike. Outstanding customer service from both DNA and Specialized! Not only did I get a new frame and fork, but the new 2009 S-works.
 

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dirt visionary
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6,516 Posts
:thumbsup: I have had nothing but good experiences with them . They have sent off my fox 36 talas off for warranty repair, replaced my specialized carbon full face under warranty(wasn't expecting it), replaced my specialized wind pipe dual function airpump under warranty (wasn't expecting it)and always have helped me track down the parts I need in a timely manner.

Things like that keep me going back .
 

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558 Posts
Bob is awesome. Ok Scott too!!:D

He has taken care of me on many occasions and repaired and replaced Specialized items for me on many occasion. They are 35 min drive from my house, but worth the trip for the help that I get.
 

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aka Diesel
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1,249 Posts
I've been doing business almost exclusively with Don and crew for the 5 years I have lived here. Don has always been taken the time to make sure I'm on the right bike, and even put up with my obstinance when I stroll in and patronize his vast knowledge. :thumbsup: But my claim to fame with DNA, is that Don actually cut me a *gulp* DEAL on my Ruby Expert road bike. Heh-heh. And they said it couldn't be done... My loyalty is def to DNA, although I miss some of the old crew... like Alicia.
 

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dirt visionary
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6,516 Posts
I got a deal on my talas36 and a slight deal on my 08 sxtrail frame.
 

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Something goes here...
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You got the deal b/c ...well, I can't say it on the board. :)

Sweet deal Mark! I sure would like to ride with you again but your too [email protected] fast! Although, I can take ya on the downhills...technical downhills that is.
 

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aka Diesel
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1,249 Posts
Crash_FLMB said:
You got the deal b/c ...well, I can't say it on the board. :)
Yo... R'... you know how poor I be right now... spent all my money on blow and hookers.... so how's about the day I show up with a single speed, you start taking stabs at why I got the discount, 'eh? :D

Naw, Don just gave me the deal because I threatened him, and his little dog too. Had nothing to do with my winsome personality. ;)
 

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aka Diesel
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1,249 Posts
clockwork said:
I got a deal on my talas36 and a slight deal on my 08 sxtrail frame.
OMG! He said I was the only one! That lying $^&&^$%^. He's been cutting deals everywhere!!! ;)
 

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I am Walt
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6,392 Posts
CoyoteKis said:
so how's about the day I show up with a single speed, you start taking stabs at why I got the discount, 'eh?
Umm...I do believe they carry some SS's...
 

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my knees hurt
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462 Posts
Discussion Starter · #11 ·
yetisurly said:
all the warranty stuff makes me want to stay away from both DNA and Specialized.
Huh? Not sure what you mean?
 

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if they are still doing their saterday morning rides of hawes they are a good group to ride with as well.
 

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I've bought four bikes from DNA: Rockhopper, Stumpy, Enduro SL, Demo 8. WHY? I don't want to wrench, I just want to ride. Their service is first class. I often get a ten minute turn around for simple stuff. And I've never been jacked around on warranty issues. They replace it fast with a smile.
 
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