Had myself a little dose of thread title yesterday/today.
Let me explain...
Out on my second to last ride (disclaimer - I own 4 mtb's), I blew a seal in my coil shock on my 2020 Giant Reign 650b (was a new coil shock off a 2018 Reign Advanced 0 btw).
I only bought the bike/shock this year, so took it into guys who put it together/sold it to me.
They whisked it away for repairs (under warranty) 7 days later (weather has been ****, haven't got much riding in lately) they message saying my bike is ready.
I get to store to pick up steed and an overly exuberant techie tells me, Giant have rebuilt the shock and he's replaced the cable from the remote lockout.
He goes on to reclaim, it's been tested and it's ready to go.
I make the same old mistake, of not checking what they're shoveling in the store.
I get bike home sit on it and compress rear shock a couple of times.
I then go to actuate the lockout via remote and the lever travels twice as far as it should!?
Somehow he's (store techie) has not put things together correctly, the lever throws twice as far as it should and when it does, the remote housing slightly opens up along the front seem!!
I take it back this morning (NB, was picked up just prior to closing last night) and the fella isn't even in (he's out for 5 mins, I was told)!?
So, I have to explain everything to someone new and rather than sorting it there and then for me and apologizing for his colleagues balls-up...
He says, he'll pass on the message and the other fella will be in touch!?
So, he either put it together (remote & new cable) and didn't test it at all... so he lied, or he sent me home with a fubar remote, coz he was incompetent and couldn't be arsed asking a colleague to help him get it right!!
Sent from my HD1900 using Tapatalk