Yes, these aren't worthy of a safety recall. These are basically simple fixes.So more non industry people telling me who actually worked in the industry whats what. Yea still wrong.
If you want to learn fine, if you just want to keep going with same BS that's fine too, but expect to be called out on it.
Here are just a few of the TSBs on my Legacy. I've experienced non of them and they don't happen to all vehicles and are not safety related hence no RECALL. These help guide Techs when there may a weird issue that a customer may complain about.
I think some have posed the argument that what may be deemed a TSB or simple warranty should be a recall. This is the gray area I believe many are calling a “silent recall” whether it's real or should be called that as you've laid out. As I mentioned previously, the issue is likely still newish for Shimano and fixes take time to verify and properly address. That's the "gray area" we're in.
What still is unclear to the consumer is if the spring is serviceable at the factory or junked for a replacement. If the spring is affecting all units to date, or simply a bad batch. If the replacement warranty unit is the same exact part or a factory addressed fix to the actual problem.
The big problem for me is that this is not a repairable shifter either on-trail or in the shop. No way to be prepared during a ride other than bringing an entire extra shifter and cable on ride. That's not a reasonable expectation of preparedness.
When I called Shimano yesterday, the rep told me they never hear about any reason or specific updates to product or whether the proposed replacement has addressed the problem. He also didn't tell need of others had complained about the issue I had. He only knew about whether people had been complaining about replacements. But that still isn't a clear solution for the consumer about the specific problem; lack of clarity.
The problem for Shimano is whether or not I will keep my drivetrain or move to SRAM. I don't care about anything other than a reliable bike. Period.
I don't really want to be stranded again. The way they keep me is through clarity and communication, not just sending a new part and pretending it's just a warranty and my problem may or may not persist as it has for others reporting in this forum. That's avoidance which leads to lack of confidence.
At this rate, I'd just as likely replace my drivetrain IF they continue to be unclear. All I would need is a "Yes, we have addressed the problem. A full fix is coming in two months. In the meantime, here is a replacement shifter. We'll send the new shifter out and notify you be email." OR simply a "We're aware of the problem. We're looking into it. We will contact you shortly."
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