2018 Trek Stache
The Tension cam is correctly installed. All you have to do is look at the drum band close when ON (counterclockwise/up)
Okay the only thing that I can think of then is they mist have gotten grease on the inside of the roller clutch mechanism. Service documents clearly state to avoid getting grease on the inside of the roller clutch. If you do it will cause it to malfunction.
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