I guess by now everyone knows about the recall Shimano has done for QR's on several different models of their front hubs (no rears affected). My XT front hub was in the recall so, as requested by Shimano, I stopped riding and called them. I was told that they really want to get you on the road quickly so all you need to do is take your bike or wheel with QR to the dealer you bought it from, or a local dealer that is willing to help you, so that they can call Shimano and tell them that you really have one of the bad ones. I bought my wheel set from Blue Sky in Calif. and I live in south Louisiana. The local dealer didn't want to get involved (Shimano dealer) since I didn't buy the wheel from him. Shimano thinks I can return mine to them (I pay freight) and then they will send me a replacement (they think). This could take up to two weeks assuming they get off of their asses and move. I waited two months for a cheap little freehub on my Garyfisher (in warranty) because of paper work, this past January and February, that's why I bought the new wheels. My point is, has Shimano gotten too big to help the customers that made them big in the first place. Maybe Sram (which is on my new Jamis and I love) will knock off Shimano in the biking world, with better customer service.:madman: Any other bad experiences with Shimano?