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It's not such a big deal in itself but I think it's enough to just keep Specialized off the list of contenders when ever I'm looking for anything bike related.
I needed some new shoes and after looked around a little bit decided that their Comp Mtbs were good enough and pretty cheap so I ordered some on Sunday night from their on line store. I was a bit confused about the sizing since I wear a 9 1/2 and fit perfectly into a 43.5 Sidi, however Spesh had 9 1/2 equating to 42.5. I figured well they are an American company no matter where there stuff is produced and I'm pretty sure those shoes aren't made in Europe so I ordered the 42.5s. Then on Monday I called customer service to ask about it. The guy really didn't have any definite answer but said that European sizing is usually more accurate. Wtf is that supposed to mean? So he is saying that they are a full size off? And that in US sizing if I'm a 9 1/2 I could just as easily fit into a 8 1/2 or a 10 1/2 depending on manufacturing. Sorry not real world. He said I needed to try them on. Like that is reasonable. If I could try them on I would buy them in a store. It's not like they offer any discount on line.
Last winter I also had trouble when I wanted to order some Fortress Gloves. I tried their sizing recommendations then even went to the store to try some on. They didn't have any of that model and the others I tried on varied in size so much from model to model that I really wasn't any closer to knowing. So I didn't get them at that point, but was going to take a risk and added some larges along with a different pair as well to this order.
So the guy says go with the 43.5 (10 1/2) since that is what I wear with Sidi. I'm skeptical but agree and tell him to change the order, less than 12 hours after I place it even though I was worried about the hassle of returning them and was pretty sure Spesh wouldn't pay for return shipping so I'd have to eat that. He tells me that all he can do is cancel the order and I need to reorder, which is about a 10 minute process on line after finding, selecting and filling out all the info. Sorry not going to happen.
So I start telling the guy that this is a good example of the bad reputation that Spesh has with the mtb community and start to tell him a story about how I bought one of the first ever Specialized bikes way back when and how they wouldn't uphold a warranty after my steer tube bent because they said the mtb wasn't designed to ride off of curbs and how skirting responsibility apparently still goes on with warranty claims to this day, but before I could get a couple of sentences off the guy hung up on me. I called corporate yesterday to explain my concern but got a voice mail and no returned phone call.
If the guy had just listened to me btch a little bit and maybe said sorry or something I would have let it go but after adding it all up I can just as easily not buy from the company.
I needed some new shoes and after looked around a little bit decided that their Comp Mtbs were good enough and pretty cheap so I ordered some on Sunday night from their on line store. I was a bit confused about the sizing since I wear a 9 1/2 and fit perfectly into a 43.5 Sidi, however Spesh had 9 1/2 equating to 42.5. I figured well they are an American company no matter where there stuff is produced and I'm pretty sure those shoes aren't made in Europe so I ordered the 42.5s. Then on Monday I called customer service to ask about it. The guy really didn't have any definite answer but said that European sizing is usually more accurate. Wtf is that supposed to mean? So he is saying that they are a full size off? And that in US sizing if I'm a 9 1/2 I could just as easily fit into a 8 1/2 or a 10 1/2 depending on manufacturing. Sorry not real world. He said I needed to try them on. Like that is reasonable. If I could try them on I would buy them in a store. It's not like they offer any discount on line.
Last winter I also had trouble when I wanted to order some Fortress Gloves. I tried their sizing recommendations then even went to the store to try some on. They didn't have any of that model and the others I tried on varied in size so much from model to model that I really wasn't any closer to knowing. So I didn't get them at that point, but was going to take a risk and added some larges along with a different pair as well to this order.
So the guy says go with the 43.5 (10 1/2) since that is what I wear with Sidi. I'm skeptical but agree and tell him to change the order, less than 12 hours after I place it even though I was worried about the hassle of returning them and was pretty sure Spesh wouldn't pay for return shipping so I'd have to eat that. He tells me that all he can do is cancel the order and I need to reorder, which is about a 10 minute process on line after finding, selecting and filling out all the info. Sorry not going to happen.
So I start telling the guy that this is a good example of the bad reputation that Spesh has with the mtb community and start to tell him a story about how I bought one of the first ever Specialized bikes way back when and how they wouldn't uphold a warranty after my steer tube bent because they said the mtb wasn't designed to ride off of curbs and how skirting responsibility apparently still goes on with warranty claims to this day, but before I could get a couple of sentences off the guy hung up on me. I called corporate yesterday to explain my concern but got a voice mail and no returned phone call.
If the guy had just listened to me btch a little bit and maybe said sorry or something I would have let it go but after adding it all up I can just as easily not buy from the company.
