Discussion Starter · #1 ·
Sherwood has stepped up to the plate exactly as expected. He has no idea how the cable stops ended up how they are (on top of the top tube). I apologize for venting late last night after working 15 hours straight (the entire time thinking about my sweet frame waiting at home). As you read the posts today, you can tell that I have calmed down a lot after getting all of four hours sleep and realized that Ventana would do whatever it takes to resolve the issue....and the issue has been resolved. Sherwood wants the frame back to correct the problem and that satisfies me 100%...another satisfied customer. I don't mind going another 3-4 weeks if it means I get the nicest ride around - which looking at it last night, I can tell it is...the Orange is awesome and the welds are amazing. Thanks to everyone for allowing me to vent and for those that supported the fact that the bottom routed cables are in fact an improvement - both functionally and aesthetically. I had no intention of dragging Ventana or anyone associated with them through the mud and I apologize if that is how it came across....sometimes fatigue and disappointment result in anger and I apologize for that. I hope to be an accepted (???) and active member on the Ventana forum once I get up and riding....and I am sure Sherwood and company will jump through hoops and cross streams of fire if necessary to get the frame back to me as soon as they humanly can.......thanks again.