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SantaCruz Lifetime Frame to original registered owner or original buyer ?

6160 Views 12 Replies 10 Participants Last post by  RxBike
Hello there,
I'm having some surprise with my Hightower LT CC 2018 frame. Coating is gently peeling and anything can't stop the deasease. I know there's no danger but for that prestigious brand, and for a big couple of euros, I'm a bit disapointed.
I bought this frame totally new, non registered, in its original packed in july 2018 for 2000euros. The guy that sold me the frame bought it in a Santacruz Shop one month ago in june 2018 (Go Bike Deutchland) and I have the original invoice for 2500euros. I registered it to my name and I have the reference record number. I'm riding it untill I bought it.
So I made a request at Santacruz Warranty France branch. They said I'm not the original owner because the invoice is not at my name so I can't pretend to any lifetime warranty.
On the warranty forms, SC Lifetime warranty is available to the "original, registered owner". So what's wrong? I'm not the original buyer, yes but I'm the original register owner...
Have you guys some issue like this?

Thks

Manu
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You are at a loss, it’s like most warranties to the original aka first buyer from an authorized dealer, you are considered the second owner of the frame by SC not the original owner. This entire thing about “not registered” doesnt mean anything in reality and it’s just a sales pitch.

You would need the invoice name person to file a warranty claim for you in this case.


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"You would need the invoice name person to file a warranty claim for you in this case. ", yep, that's certainly what I'm gonna do.
That’s probably not gonna work either now. Your name is in the system as registering it.
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Santa Cruz is stuck with the contract language within the warranty (which I’ve never read). You can try and make the argument, but Santa Cruz will likely fight your interpretation (In court). In other words, you’ll spend more on the fight than a new frame (and Santa Cruz may have a good argument on their side anyway).
That’s probably not gonna work either now. Your name is in the system as registering it.
Here’s what SC email you when you register a bike or frame:

Warranty Details
Each frame purchased after May 1, 2015 carries a lifetime warranty, which is effective from the date of sale, and applies to the original owner. Frames purchased prior to May 1, 2015 carry a five year warranty, also effective from the date of sale and applicable only to the original owner.
Additionally, the bearings on every Santa Cruz bicycle carry a lifetime warranty for the original owner of the bike. If you wear out your bearings, just send them in, and we’ll send new ones back. More details about our warranties can be found on our warranty page.

Crash Replacement
Super-gnarly crash? Forget to tighten down your rack? If you break your Santa Cruz, we’ll help you out. We make replacement parts available to the original owner at a minimal charge in the event of a crash or other non-warranty situation.

The words “original owner” appear four times - no mention of “registered owner”.

I’m aware of someone who had a OGHT frame (original owner) with peeling clear coat and SC didn’t replace it under warranty as it was cosmetic damage only, and instead offered a crash replacement frame in line with the above Crash Replacement statement from SC. Sort of makes sense too as the frame was a few years old and peeling paint could be due to any number of “wear and tear” causes; certainly hard to prove as a manufacturing defect as it only occurred after a long period of use.

Even if SC does the OP a solid as they sometimes do, the age of the LT CC (regardless of how much actual use it has had) probably means a crash replacement frame is the best outcome that can be expected… in normal times when supply is not constrained. But, I’d bet that SC has no more LT frames available and in these constrained times, would be reserving replacement HTV2 frames for genuine warranty claims only.
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I feel for the OP as he didn't realize this when he bought it.

And THIS is why I couldn't believe the amount of used CF (and AL) bikes being sold second hand for 75% (or more) to people who are either w/o a warranty of have a few yrs max........Crazy!
I feel for the OP as he didn't realize this when he bought it.

And THIS is why I couldn't believe the amount of used CF (and AL) bikes being sold second hand for 75% (or more) to people who are either w/o a warranty of have a few yrs max........Crazy!
and if people buy they should never fall for that bs about "bike isn't registered, wheelset isn't registered so the warranty applies"
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99% of warranties for anything work the same way (original owner only), unless specifically stated otherwise.

You learned your lesson the hard way.

When you buy used, that's the chance you take.

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I feel for the OP as he didn't realize this when he bought it.

And THIS is why I couldn't believe the amount of used CF (and AL) bikes being sold second hand for 75% (or more) to people who are either w/o a warranty of have a few yrs max........Crazy!
75%… I’m in Australia and people are advertising near-new used bikes at the price they paid for them plus the cost of any aftermarket parts they customised the bike with, because “this model is out of stock everywhere” or “can’t get them in this colour anymore”. It’s out of control.
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See if the original owner will warranty it for you. Worth a try. I don't see anywhere in the warranty language that forbids the original owner from exercising the warranty for a second hand owner.
The OP clearly has nothing to lose by trying to get this issue solved.

My personal thought is that one might be a bit naive to think this slight of hand would actually work.
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In a last ditch effort, I would at least attempt to call them and see if they will help you out with a crash replacement. That would be better than nothing. I have heard of SC doing that for some second hand owners, but I don't have first hand experience doing that.
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