[Boof Stetson]

Greetings MTBRs,
Was curious what frame would replace a cracked frame under warranty. Would it be a new frame or a leftover frame from the year you purchased it? (Example...if I have a 2018....would I get a 2020 frame or a 2018 frame?) Ps. I know this may be speculation but if someone knows the truth..please set me free
Have a great week
Boof

 

[Harold]

this ALWAYS depends on the manufacturer, their policies, and their stock situation.

 

[driver bob]

Its entirely up to the manufacturer how they handle it.

 

[bishskate]

Given the recent recall, you'd almost certainly be getting the equivalent frame. In the future, who knows. Probably won't be many left over frames for a couple years.

 

[j-t-g]

Excluding the recall, Rocky generally keeps parts unpainted with a few other exceptions. They will paint to order most warranty parts. For people who've gotten whole frames, We've seen them let people pick anything from the catalogue with instincts/atltitutes. Old stuff (like flatlines) seems to be painted already.

So what this means is there's effectively no difference between say a 2018 and 2019 instinct carbon front triangle, if that's what you got warrantied. Rocky will send you the same generation of bike though.

 

[Empacitator]

I just had a 2018 frame replaced with the same a couple of months ago