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Discussion Starter · #1 ·
I have a Swagman Sitkka 2 which is 2 years old and one of the ratchet posts sheared at the base. I suspect this is due to driving rough roads to get to trailheads. I contacted customer service to inquire about a replacement part and they immediately responded offering to send me an entirely new rack. Since the Sitkka has since been discontinued, they offered me my choice of 3 different comparably price racks.

Can't be that level of customer service.
 

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Awesome news. Do you have a phone number and contact for future reference? Bummed to hear the Sitkka 2 was discontinued. I thought it was (is) a great, rack.
 

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Discussion Starter · #3 ·
Awesome news. Do you have a phone number and contact for future reference? Bummed to hear the Sitkka 2 was discontinued. I thought it was (is) a great, rack.
I filled out the contact form including a pic of the damaged part and got a response within 1 day.

The replacement rack is of a similar design as the Sitkka 2, except the tire trays are aluminum and the ratchet post is a significantly beefier, singular unit that supports both bikes vs. having two individual ratchets. It also came with a fairly stout cable lock.
 

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I too,have a swagman rack. Broke a part and found it relatively easy and painless to get a replacement from them in short order
 
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