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So two weeks ago I bought the last pair of a set of enve wheels off Jensenusa. They were like 1500 bucks which I thought was a great deal. So I bought them and saw the money pending in my bank account. After three days the payment never came through so I called them. They told me they’d find out why they didn’t ship and call me before the end of the day.

Fast forward another 10 days and every day of those ten days I have called them over and over they tell me over and over that someone will call me back to tell me what’s going on before the end of the day and they never do. After ten consecutive days (weekend excluded of course) I’m getting seriously pissed. They won’t even take my calls anymore because there dodging my number and still no payment has come out and no one I’ll call me back. I’m thinking since it was the last pair that they can’t find the wheels and they don’t wanna admit it to me and hope that I’ll just go away.

What I need is a direct number or a name and a number of someone above the pansy ass manager that I’ve been taking to. Does anyone over in California know any of these assholes personally, or have a number for anyone higher up in the company so I can get this **** figured out? I’m posed as hell and these ****ers are harder to get through to on the phone than the god damn irs. Seriously pissed. Wouldn’t you be?
 

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Self Appointed Judge&Jury
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Hmmmm.. I’d be pissed as well. Not sure what to tell you other than keep trying.
 

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I'd be pissed too, but I wouldn't throw a contact or friend under the bus to help you after reading your last paragraph. Sorry.

It sucks that you haven't gotten your wheels.

What are you expecting? Are you out $$$? No? Cancel the order. Call your credit card. Buy somewhere else.

Never buy from them again.
 

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Up In Smoke
Dirt Roadë
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They do have employees that come around here, I've had bad experiences with them as well, but your rant isn't going to get you very far. Buy somewhere else.
 

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I had a similar experience with someone in their HR department which caused me to start shopping elsewhere, but the employees that I've dealt with at the Riverside will-call/front office are some of the coolest and most helpful people that I've ever run into.

At this point, I'd probably just cancel the order and look elsewhere. If they've been dodging you for this long, they either don't have the wheelset or they don't want the business. Your choice whether you'd like to keep dragging it out or just cut your "losses" and keep it moving.
 

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Sneaker man
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Yeah, this is something to be miffed about but not overly upset, so for whatever reason the wheels arent available (either got sold, wrong inventory of stock, someone got their arse kicked over incorrect pricing, whatever), they didn't take you money, maybe they could be a bit more transparent in what happened, but they arn't "f...ing you over".
Downer, sure.
Rant worthy...maybe.
Going off the deep end? Not even close.
 

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If you take the emotion out of it, they aren't able to fulfil their end of the contract (sales agreement). Call them and cancel the order once and for all. Your story doesn't sound like good customer service to me. If they are really ignoring your calls use a different phone and end it. My orders have always gone well, but I haven't needed CS for my orders. If this really is their MO they will drive themselves out of existence like so many other vendors.
 
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So two weeks ago I bought the last pair of a set of enve wheels off Jensenusa. They were like 1500 bucks which I thought was a great deal. So I bought them and saw the money pending in my bank account. After three days the payment never came through so I called them. They told me they'd find out why they didn't ship and call me before the end of the day.

Fast forward another 10 days and every day of those ten days I have called them over and over they tell me over and over that someone will call me back to tell me what's going on before the end of the day and they never do. After ten consecutive days (weekend excluded of course) I'm getting seriously pissed. They won't even take my calls anymore because there dodging my number and still no payment has come out and no one I'll call me back. I'm thinking since it was the last pair that they can't find the wheels and they don't wanna admit it to me and hope that I'll just go away.

What I need is a direct number or a name and a number of someone above the pansy ass manager that I've been taking to. Does anyone over in California know any of these assholes personally, or have a number for anyone higher up in the company so I can get this **** figured out? I'm posed as hell and these ****ers are harder to get through to on the phone than the god damn irs. Seriously pissed. Wouldn't you be?
Spend your money elsewhere...and get some aluminum rims; those Enve rims will probably fail any ways. Sounds like a win-win situation :thumbsup:
 

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They are just wheels ----not worth all this--just cancel and move on and perhaps take a chill pill--life is too short to get worked up about not getting charged and not having wheels
 

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mbtr member
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So two weeks ago I bought the last pair of a set of enve wheels off Jensenusa. They were like 1500 bucks which I thought was a great deal. So I bought them and saw the money pending in my bank account. After three days the payment never came through so I called them. They told me they'd find out why they didn't ship and call me before the end of the day.

Fast forward another 10 days and every day of those ten days I have called them over and over they tell me over and over that someone will call me back to tell me what's going on before the end of the day and they never do. After ten consecutive days (weekend excluded of course) I'm getting seriously pissed. They won't even take my calls anymore because there dodging my number and still no payment has come out and no one I'll call me back. I'm thinking since it was the last pair that they can't find the wheels and they don't wanna admit it to me and hope that I'll just go away.

What I need is a direct number or a name and a number of someone above the pansy ass manager that I've been taking to. Does anyone over in California know any of these assholes personally, or have a number for anyone higher up in the company so I can get this **** figured out? I'm posed as hell and these ****ers are harder to get through to on the phone than the god damn irs. Seriously pissed. Wouldn't you be?
You sound like you're awful to deal with and CS is sick of you. You've probably earned a reputation.

That's not a judgement against you, but a likely explanation of why nobody making 12$ at jenson wants to help you out, and why no one here will give you contact information.

Real advice- be nice! Make sure that the person on the other side enjoys interacting with you. Most people want to be as helpful as they're able. If the wheels you bought don't exist... there's nothing they can do. The person answering the phone didn't create your problem. Maybe they can give you a discount on a future purchase... but **** the guy who calls every day and makes them miserable. He's gonna be unhappy no matter what.

Enves have always been overpriced, and now everyone knows it. It's not a great deal, imo.
 

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mtbr member
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Search for "Enve Fail" on Pinkbike.. I'd think of your issues with them as a blessing in disguise.

Look elsewhere for another set of rims. As good as a deal it is, I'd be pissed if they cracked or broke on me.
 

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Does anybody at the customer service center even know who is calling? Is it like a traditional service center where you make a call and you have no idea where the call is routed to? How can you be so sure that the person has programmed your phone number into their system with a caller I.D. scenario.
Block your number and call -if they accept private/blocked calls.

I vote for they do not have the wheels on-hand. Customer service is doing their job. Like or hate it, they are doing their job. Aside from returning a call by end of day.

You haven't given them your money for a service -they are not EXPECTED to bend over backwards. Yes it would be nice, a kin gesture, but that isn't how it works.

Some people want instant answers to everything, just like most things are possible these days. Unfortunately Jensen doesn't seem to bow to a person because they demand answers immediately.

I understand you're upset. Maybe you were nice to customer service and your blew your cool here on the boards from pent up anger.

IF they have the wheels I'm sure you'll receive them. I believe (probably because I am naive) they have not sold the wheels to others and are afraid to tell you, but rather they just haven't gotten them from their supplier, yet.

You haven't paid out the money, technically. You are not out anything. But the hate/anger in your post doesn't make you sound like a very friendly/personable individual.

I don't think 1.5 weeks is an unreasonable of time to wait for an order. It's frustrating, but not to the level of your words (in my opinion).
You'll get those new wheels in no time. I feel though that the transaction is tainted. I would be willing to bet you will find a problem with the order once received, holding them accountable for a dent in the box or for not calling you to ask if you have received your order, or just something.

Anyway, maybe you feel better after venting here. Maybe it only made you more angry. I hope it made you feel better though. :)
 

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OP- you probably dodged a bullet. Jenson+Enve sounds like a nightmare.

Jenson recently lost my biz as well.

Some fvck in CS would not process a return based on a promotion they were running (free returns on clothing). Bought two sizes, kept one, immediately contacted them upon delivery to start process. Didn't think it was going to take multiple calls that ultimately end in screaming at lazy indifferent asshats and multiple emails to get a return label.

DONE.
 
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