I bought a new Dragonslayer Pro about a month and a half ago. I love the bike and it has been great. However, the KS eten dropper started to sink after the second ride. After checking the usual stuff (cable, lever, clamp torque, ect) I took it back to the LBS. I worked with the mechanic and we both agreed that it was a defective post, it would sink on the bench without the cable attached.
The LBS promised to warranty the post. I asked to be kept in the loop with status updates. I went to the shop and asked about an update after a few weeks. The employee at the counter didn't know anything, and initially couldn't find my info in the system. I asked them to call KS and get and update the next day. I didn't hear from them for another week, so I contacted KS, Eventually KS found the RMA, but they claim no post has ever arrived on their premises. I've had an email and phone call with the shop owner where he told me he would look into it can call me back promptly. Today is the 9th day and I've not heard from him since the promises. I have had enough. :madman:
I asked KS for another update on the RMA number. But I want to stay on this. I wonder if the post was lost in shipping or some other event that will mean I never get the post back. I can tell from the actions of the LBS that I will be out a post, or it will be a huge struggle with empty promises to string me along. It is a $135 post and this isn't the end of the world. It is the principal at this point.
I want contact Jamis. Does anyone have a good contact at Jamis? I would prefer to email or phone someone. I can't find an email or phone number on their web site. Email would be the best because I can send them the email trail from KS and the LBS. I'm hoping Jamis can get the process back on track.
The LBS promised to warranty the post. I asked to be kept in the loop with status updates. I went to the shop and asked about an update after a few weeks. The employee at the counter didn't know anything, and initially couldn't find my info in the system. I asked them to call KS and get and update the next day. I didn't hear from them for another week, so I contacted KS, Eventually KS found the RMA, but they claim no post has ever arrived on their premises. I've had an email and phone call with the shop owner where he told me he would look into it can call me back promptly. Today is the 9th day and I've not heard from him since the promises. I have had enough. :madman:
I asked KS for another update on the RMA number. But I want to stay on this. I wonder if the post was lost in shipping or some other event that will mean I never get the post back. I can tell from the actions of the LBS that I will be out a post, or it will be a huge struggle with empty promises to string me along. It is a $135 post and this isn't the end of the world. It is the principal at this point.
I want contact Jamis. Does anyone have a good contact at Jamis? I would prefer to email or phone someone. I can't find an email or phone number on their web site. Email would be the best because I can send them the email trail from KS and the LBS. I'm hoping Jamis can get the process back on track.