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Discussion Starter · #1 ·
I was riding in Flagstaff, AZ, on the Schultz Pass trail. I had a nice long downhill run going when I heard a loud bang. I thought a rock had kicked up and hit the downtube. Then I heard the rear tire dragging and thought I had a flat. Got off to check it out and this is what I found. Now I'm waiting for a new frame. Had the bike just over a year, and rode it a lot. Love that thing! Sad to be loosing the cool paint job, but can't wait to be riding it again. :(
 

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Hey that's a p[icture of my etsx70, exact same place to the milimeter. Wow that is really uncanny, the only way i can tell that isn't my bike is I don't have a cage.
 

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Drinkin' the 29er KoolAid
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I hope you have warranty!

That's not the kind of picture I wanted to see after having just built up a 2003 ETSX, to replace my cracked Instinct frame. Just curious, what size frame is that? Obviously that should not happen after 1 year of use unless you were doing big drops. Are you a heavy rider? What kind of mileage would you say you put on that frame?

Hope Rocky gets you back up and riding quickly!

Karl
 

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Discussion Starter · #4 ·
It's under warranty for sure!

Yeah, it's under warranty. My LBS, where I purchased the bike, sent Rocky Mt. the pictures and is waiting for them to respond whether they want the frame sent back or not. The LBS is pretty sure that RM will just send a new frame. It's a large, 19" or 19.5", whichever RM makes (I think 19.5").

I haven't done anydrops on it. I ride a lot, so the frame has probably 2000+ miles on it. I ride some pretty gnarly trails, but no real downhill/freeride stuff.

I'm 6'-1" and 175 pounds, and I love this bike. It's rides extremely nice and handles everything. I can't wait until I'm back in action on it. Fortunately I have another bike to ride while this one is getting repaired.
 

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Well I'm glad to hear you've got warranty. I sure hope Rocky won't have any issues with that kind of frame failure. It's not encouraging to see a frame fail with, what I consider, relatively low mileage on it. Good thing these frames have a 5 year warranty on them.

Looking at the way the seat tube failed I'm thinking a stress riser could exist below the top shock mount and with the repeated forces of the shock being compressed it basically pulled that tube apart at the weakest point, which is usually right beside a weld. I'm seen Ellsworth Truth frames fail in a similar way.

One of the reasons I picked the 03 ETSX frame was for the supposed stronger frame, especially the front end. I cracked the top tube near the head tube junction on my 01 Instinct and didn't want to go there again.

I'm 6 feet all, weight 185 lbs, and also have a 19" ETSX frame so I guess I need to keep an eye on that area of the bike too.

Anyways, I'd definitely like to hear how Rocky ends up handling this for you.

Regards,

Karl
 

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Discussion Starter · #6 ·
I'll post updates

I'll definitely post updates on how RM handles the situation. I've always heard good things about their bikes and their customer service, that's one of the reasons I bought a RM.

Hope you enjoy your RM. Definitely watch that area for any cracking or anything. Looking at the fracture close up you can definitely tell that the welding affected the tubing and was probably what caused the failure. The more I think back on the situation, the more I realize that I could hear a "groaning" and popping sound. I thought it was in the suspension linkage, but now I'm pretty sure it was the cracking of the frame before the tube finally came apart.

The only good thing about the failure is where it happened. It didn't fail in a way that would hurt the rider, which I was very thankful for. My rear tire started dragging on the rear linkage, and I thought I had a flat tire. When I got off I realized that frame had broken. I'm definitely going to check the read shock out good because the frame breaking right there seemed to "over-extend" the shock. I'm hoping that it didn't do any damage. We'll see what happens when it's all back together.

Bryce
 

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I had a ETSX50 but sold it after a seeing a Etsx70 snap whilst climbing.That frame was a 19" also,shame as they ride well.
 

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bphin, that's an 04 frame, yes?

I can't tell from the pictures. Guess it could be an 03. Which is it? I know they've changed the tubing in the 04s and was wondering if that might have been the issue with your stress break. Then again, if your frame IS an 04, then the tubing has nothing to do with it I suppose.
 

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Hey guys,

Sorry for the stupid question, but doesn't RM have a lifetime warranty on their frames? Or is it different from country to country (I'm in Australia).

One of the deciding factors on my recent ETSX-30 purchase was because of the lifetime frame warranty. Please correct me if I'm wrong...

Cheers,
tt
 

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tintin1610 said:
Hey guys,

Sorry for the stupid question, but doesn't RM have a lifetime warranty on their frames? Or is it different from country to country (I'm in Australia).

One of the deciding factors on my recent ETSX-30 purchase was because of the lifetime frame warranty. Please correct me if I'm wrong...

Cheers,
tt
From Rocky Mountain's web site:

We cover your frame from the date of purchase of your new ROCKY MOUNTAIN® according to the frame material and the type of use against defects in material and workmanship:

CroMoly Steel**: Lifetime of Owner limited*
Aluminum Front-Suspended**: 5 Years - limited*
Aluminum Fully-Suspended**: 5 Years - limited* Hardware, suspension pivots and bushings, 1 year
Downhill and Freeride: 6 Months - limited* Hardware, suspension pivots and bushings, 6 months.

*Limited warranty refers to the limitation stated in sections 4, 5, 6, 7 and 8 in your ROCKY MOUNTAIN® Owner's Manual, also listed below. All frames covered for perforation and corrosion for one year from date of purchase.

** Paint and decals are warrantied against defects in workmanship and materials for 1 year. Normal wear and tear are not covered.

Karl
 

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Mad Aussie said:
I know the feeling well :rolleyes:


That's my 03 KHS XC704R

1 month and still waiting for a replacement frame. The Australian distributor of KHS is hopeless :mad: (being polite)
That seems to be some very thin tubing where it cracked. Was that a JRA or the result of a crash?

Karl
 

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kwarwick said:
That seems to be some very thin tubing where it cracked. Was that a JRA or the result of a crash?

Karl
Neither ...not saying I don't jump at all ...but only little xc stuff ... you know ... a foot or two at most. It was creaking for weeks before it went ...I couldn't find the problem ... then one night on the mag trainer .... bam ...pic tells the story.
 

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My ETSX-50 Broke too

Exact same bike....(2002 ETSX-50) which I bought in 2003 and have got about 14 months of riding on...Broke about 2 weeks ago. The frame cracked where the top tube meets the downd tube (at the weld). Was going uphill at the time. Looks like Rocky will replace but still waiting....
 

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This seems to be a very disturbing trend. For me it has been 5 weeks waiting and still no word, though I have not been pestering my bike shop about it.
 

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new frames in production

apparantly (according to the warranty rep at my bike shop) there are no 2004 frames left anywhere. 2005's are in production and will be ready at the end of the month. Should be replaced by an '05 frame (which will come with a new rear shock).
 

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lgibson said:
apparantly (according to the warranty rep at my bike shop) there are no 2004 frames left anywhere. 2005's are in production and will be ready at the end of the month. Should be replaced by an '05 frame (which will come with a new rear shock).
This the same story I have with my KHS ... I have to wait for the 05 frames ...unfortunately they can't seem to tell me when they are due :mad:
 

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This is unacceptable.

Too bad RM can’t be proactive like Turner and address these problems on the board. With the high end bike they sale it seems like some major flaw like this could do considerable damage to their reputation as a frame builder.

I currently own a 16.5” ETSX and was wondering, was it only the 19” breaking or smaller frames also? It seems a smaller frame would have an advantage over the larger; not only with a smaller lighter rider, but also less of a span to bridge between joints.

As for having to wait for new production run to be manufactured; this is a totally unacceptable excuse for a delay in getting you back on the trail. I suggest that you bill for downtime. i.e.: canceled reservations for MB vacations, cost of bike rental, etc. While I strongly doubt that you would receive any monetary compensation. It would raise eyebrows in finance at RM and tie someone up having to deal with these invoices. Thus making it worth while for upper management to step in and kick some a$$ to get you a frame.

RM is liable for their faulty design and should pretty much drop everything to make things right for you guys; not wait until it is convenient for them to start another production run.

In addition I know a guy here that has had the same problem with his ETSX, also a 19” he went through 4 frames. His was an 02 so this is an well known flaw that should have been fixed by now.
 

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While this is all very unsettling for me as a new ETSX owner, its hard to judge just how big a problem cracked ETSX frames really is. Discussion boards being what they are, you tend only to hear about people with problems and not all the satisfied customers.

But I agree, one shouldn't have to wait for Rocky to produce next year's frames to get a warranty replacement. They are supposed to keep a certain number of frames for warranty purposes and if they saw them being used up faster than expected should of allocated more for warranty rather than just selling them off.

Why not call Rocky Mountain directly and ask to speak with Customer Service and see what they have to say?

Karl
 

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the etsx is prone to fail at that exact location. many other companies that have the same shock placement have the same problem. that's why you see the reinforcements on truth frames, nrs, etc. why rocky doesn't seem to want to reinforce this area is beyond me. i used to be die hard RM, but in light of some recent developments in the way RM deals with people, i am quite disappointed with the company itself. it's a shame cause they really do make bikes that ride very well.
 
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