[SSgt93]

I’m looking for a fat bike and have fallen in love with the Canyon Dude CF 9.0 Trail that appears I cannot get in the USA. I contacted their customer service yesterday and the service rep couldn’t give me an answer why it’s not available here. Their 8.0 version in the States also does not include a dropper seat. I’m thinking about having my cousin in Europe order the bike for me and ship it to the USA, am I crazy? Anyone have any good advice? Thanks in advance. -Steve

 

[SSgt93]

Disregard. I spoke with a customer service rep that knew what he was talking about. The 9.0 isn’t available here as they tried it a few years ago and it didn’t sell well.

 

[BansheeRune]

Disregard. I spoke with a customer service rep that knew what he was talking about. The 9.0 isn’t available here as they tried it a few years ago and it didn’t sell well.

So, back to the cousin for a buy and ship...

 

[SSgt93]

So, back to the cousin for a buy and ship...

I looked at that but the exchange rate between the Pound and Dollar kill the idea.

It’s ridiculous that they can’t ship the bike I want over. It’s a bicycle... I’d also rather have the black than the red/orange but I don’t mind it. I will probably go ahead and just order the 8.0 Trail but I’m waiting to hear back from Canyon.

 

[BansheeRune]

All you can do is ask the USA rep if they can bring one in for you. The 8.0 will serve too, just add a dropper at your leisure and call it good. Then you can start riding in places that small tires do not do well but aft ones are a Godsend!

 

[SSgt93]

All you can do is ask the USA rep if they can bring one in for you. The 8.0 will serve too, just add a dropper at your leisure and call it good. Then you can start riding in places that small tires do not do well but aft ones are a Godsend!

I have an email into Canyon but I’m not expecting the answer I would like to see. I’ve spoke to customer service twice and it’s not looking good.

I would have ordered the 8.0 Trail already if it was in black. I’m trying to stomach the red/orange as I type this. Not a bad color, but I do prefer darker colors on bikes, and I really like to see the carbon pattern on carbon bikes.

I found a 2020 Specialized Fatboy Comp Carbon a few hours away in gloss black carbon and it’s the same price as the 8.0 Trail, obviously no front suspension though. Specialized has always been my go-to but after researching Canyon I think I’m ready to give them a try.

 

[Flying_Scotsman]

...Canyon...

Speaking from a UK perspective, the worst customer service I have ever experienced anywhere on the planet, was from this company. Took an email to the MD to get my issues sorted; Although I have heard its better now, should you have an issue with your bike, you're a long way from getting any support. Buyer beware!

 

[SSgt93]

Speaking from a UK perspective, the worst customer service I have ever experienced anywhere on the planet, was from this company. Took an email to the MD to get my issues sorted; Although I have heard its better now, should you have an issue with your bike, you're a long way from getting any support. Buyer beware!

I’ve read this as well. Just trying to get basic answers form them before buying has not been pleasant. Specialized has been great to me. After a major injury (non bike related) they continued to check up on me, the company not my local dealer. That has kept me with them for years. I feel like I’m cheating looking at another brand.

 

[BansheeRune]

I have an email into Canyon but I’m not expecting the answer I would like to see. I’ve spoke to customer service twice and it’s not looking good.

I would have ordered the 8.0 Trail already if it was in black. I’m trying to stomach the red/orange as I type this. Not a bad color, but I do prefer darker colors on bikes, and I really like to see the carbon pattern on carbon bikes.

I found a 2020 Specialized Fatboy Comp Carbon a few hours away in gloss black carbon and it’s the same price as the 8.0 Trail, obviously no front suspension though. Specialized has always been my go-to but after researching Canyon I think I’m ready to give them a try.

You might not like this one, but if I tangle with a car, the driver needs a seeing eye dog!

Might check on the fatboy. As for the carbon pattern, do not select a UD finish. 3k weave is a very common pattern on the surface that does have a nice look to it.

Sit tight and give Canyon a day or two this week, then cut loose and go for the fatboy, or at least give it a test ride.

 

[SSgt93]

View attachment 1341289
You might not like this one, but if I tangle with a car, the driver needs a seeing eye dog!

Might check on the fatboy. As for the carbon pattern, do not select a UD finish. 3k weave is a very common pattern on the surface that does have a nice look to it.

Sit tight and give Canyon a day or two this week, then cut loose and go for the fatboy, or at least give it a test ride.

Sound advice on the color for sure. I actually just lost a neighbor a few weeks ago. We have a half mile stretch in the country that has a busy country road and a semi got him. My wife told me I was done on the road as I had a few close calls myself and that’s actually why I’m looking at fat bikes. I need to slow down some and stay off the roads. The good thing is we have a forest preserve with trails close by and some of the best trails around here not far away in Kickapoo.

Thanks everyone for the advice and assistance. I’m going to give it a few days with more research in between and go from there.

 

[BansheeRune]

Gotta love that Sarge! The bike I shared a photo of is my pithy little one speed automatic dirt ripper. My fatbike is an RSD Mayor for the fattest tire options as well as standard sliding dropouts. For the coin, a very nice, well made bike with a great component package.

 

[SSgt93]

Gotta love that Sarge! The bike I shared a photo of is my pithy little one speed automatic dirt ripper. My fatbike is an RSD Mayor for the fattest tire options as well as standard sliding dropouts. For the coin, a very nice, well made bike with a great component package.

Nice! Now I’m looking at the Spectral CFR 9.0 .......

EDIT: ok I’m back on track lol. The young person in me coming out but my body saying no.

 

[BansheeRune]

You're jonesin!

 

[triathloner]

I have the Canyon Dude CF8.0 with rigid front fork. It is a great light bike and the best deal I could find out there for carbon. I had good customer service, my only beef with Canyon is that I had to buy a spare derailleur hanger and had to buy from them, though others may sell them online now but not a couple of years ago.

 

[SSgt93]

I have the Canyon Dude CF8.0 with rigid front fork. It is a great light bike and the best deal I could find out there for carbon. I had good customer service, my only beef with Canyon is that I had to buy a spare derailleur hanger and had to buy from them, though others may sell them online now but not a couple of years ago.

Thank you for the review. I’m waiting for a call back from customer service as I type this and will go form there. I’m looking at the mastodon front end Trail version. I rode a friends rigid fat bike this weekend (although not a CF frame or forks) and my shoulders were a little sore afterwards (I have dual total shoulder replacements) so I think the Mastodon Front will help slightly with a little more give, although it does add weight to the bike. I suppose if I don’t like it I can always send it back.

 

[SSgt93]

Ok, I just spoke with Canyon USA customer service again, same gentleman i spoke with last week. After explaining how bummed I was about not being able to get black and/or a 9.0, he was able to get me a free shipping code (one time use). That pushed me over the edge and I just placed an order on a Dude CF 8.0 Trail (Mastodon front suspension). Now the wait begins!

 

[BansheeRune]

Ok, I just spoke with Canyon USA customer service again, same gentleman i spoke with last week. After explaining how bummed I was about not being able to get black and/or a 9.0, he was able to get me a free shipping code (one time use). That pushed me over the edge and I just placed an order on a Dude CF 8.0 Trail (Mastodon front suspension). Now the wait begins!

Congratz, Sarge! Look forward to some ride reports when you receive the bike and start having fun.

 

[SSgt93]

Congratz, Sarge! Look forward to some ride reports when you receive the bike and start having fun.

Thank you! I actually just received the shipment email right before this forum notification. I’m very excited to say the least. I also ordered some 45NRTH Helva pedals which should work well here.

 

[BansheeRune]

Thank you! I actually just received the shipment email right before this forum notification. I’m very excited to say the least. I also ordered some 45NRTH Helva pedals which should work well here.

Glad to hear the jones is on, Sarge! Cannot wait to hear the giddy kid like response when you get out for that first ride. A fatbike will reduce you to a giggly 10 year old and all your stresses and troubles will be gone for the duration of a ride!
Very, very relaxing and rejuvenating is likely to be the result.

 

[SSgt93]

Glad to hear the jones is on, Sarge! Cannot wait to hear the giddy kid like response when you get out for that first ride. A fatbike will reduce you to a giggly 10 year old and all your stresses and troubles will be gone for the duration of a ride!
Very, very relaxing and rejuvenating is likely to be the result.

Thank you, I’m pretty excited but it looks like it’s now not arriving until next week. It’s ok though as I have family coming in this weekend which would have made a Friday arrival worse.