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19 Posts
Hi everyone,
I picked up my brand new, special ordered, Trek Stache 9.6 from my LBS on Friday afternoon. Due to other Christmas related tasks I didn't have a good chance to look it over until the following day, Christmas eve. When I was going over all the bolts and peeling warning stickers I noticed small tears (1cm) and abrasions on the rubber downtube/BB guard. One of the tears was completely through to the frame underneath, and it looks like the finish, or maybe more, might be damaged. I haven't removed the entire guard yet as I'm waiting to do that at the shop tomorrow. The shop had the bike displayed on a Topeak Prepstand Max workstand for a couple of weeks before I could pick it up, and to me it seems like the likely culprit.
https://www.topeak.com/global/en/products/repair-stands/260-prepstand--max
I'll be going to the shop tomorrow to see the extent of the damage and what can be done. I'm hoping the damage is just to the stick on rubber and not the paint/carbon. If that's the case I'll ask for a new replacement rubber guard.
If the frame is damaged I'm not sure what I should ask for. I don't like the idea of my brand new $2k carbon frame being dinged up and I don't want this to screw up any future warranty issues that could arise.
Any advice would be greatly appreciated!
Thanks
I picked up my brand new, special ordered, Trek Stache 9.6 from my LBS on Friday afternoon. Due to other Christmas related tasks I didn't have a good chance to look it over until the following day, Christmas eve. When I was going over all the bolts and peeling warning stickers I noticed small tears (1cm) and abrasions on the rubber downtube/BB guard. One of the tears was completely through to the frame underneath, and it looks like the finish, or maybe more, might be damaged. I haven't removed the entire guard yet as I'm waiting to do that at the shop tomorrow. The shop had the bike displayed on a Topeak Prepstand Max workstand for a couple of weeks before I could pick it up, and to me it seems like the likely culprit.
https://www.topeak.com/global/en/products/repair-stands/260-prepstand--max
I'll be going to the shop tomorrow to see the extent of the damage and what can be done. I'm hoping the damage is just to the stick on rubber and not the paint/carbon. If that's the case I'll ask for a new replacement rubber guard.
If the frame is damaged I'm not sure what I should ask for. I don't like the idea of my brand new $2k carbon frame being dinged up and I don't want this to screw up any future warranty issues that could arise.
Any advice would be greatly appreciated!
Thanks