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Discussion Starter · #1 ·
ok well i gotta kinda dumb question that i need alittle help with here...so here goes..I'm buying this new bike right and Ive had it on layaway for a few months now..no problem..everything is all good with that..now..so the bikes bin sitting at this shop which i just started using..an for the record its a really good shop from what i get from the local people around town..ok so.. i went to the shop to give some more cash like i always do every 2 weeks an while i was there i figured id just go over a take a look at my new baby sitting over on the rack there.. i noticed a nice kinda deep scratch down to the metal prolly like a good 1/4 inch by 1/4 with alittle scratch going off that but not down to metal..so its not a huge scratch or nothing but u can defly see it ..no problem.. the worst part about it is its right on the top tube...right there looking right at me..so like it wouldn't really be any problem to me if it were like u no somewhere else not that noticeable..no what i mean...but right on the top tube...now on another note.. i realize its a mountain bike an its gonna get scratched..that i no..
now I'm not a real jerk off or anything like that an i realize **** happens but im not sure if i should just not say anything but really its gonna bug me..im gonna look at that dam thing every time i ride it..
so what do u think i should do?
what would u do ?
oh yea an the bike is around 2000... i need some help with this one..i don't wanna sound like an ass.. complaining about it...please help me out with this one..what would u do???
 

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I'm a bit fussy about how my bikes look and will attempt to maintain them to look new. I will generally buy a frame that is painted a color that is easy to touch up. With that in mind I would not accept a new frame that is scratched, unless I was getting it as shop soiled, at a reduced price and it was discussed before the deal was agreed upon. If I was buying a bike on a layaway plan, it would be on the premise that I was buying model "X" and it is a brand new bike.

If you are unhappy cancel the deal if they won't give you a brand new bike as agreed. If that is what you agreed to?

Ronnie.
 

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I'm not sure why you'd want to do layaway, in any case. They have your money, and the bike. If you were saving the money in an account, you'd at least be making some interest, and when you've got enough, you could get a brand new bike. Knowing me, I'd change my mind about what I wanted several times while saving, anyway. I say get your money back.
 

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Discussion Starter · #4 ·
yea i realize that i coulda just saved the cash myself but there are a few other reason why i decided to put it on layaway an pay ot off that way...an yes the more an more i think about that scare its killing me..really its taring me up inside..maybe in crazy but when i was going to sleep last night that's all i could think about and couldn't wait to see what kinda response i got here....
all i can say is that I'm not gonna shoot for my money back no way but i am gonna talk to the owner of the scare for sure...hearing all the great stuff Ive herd about this shop I'm sure that he'll just give me a different bike..god i hope so...on another note i guess i could also find a cool sticker an just put that on only thing with that is its pretty dam close to the factory stickers an it might look alittle stupid...

but please keep the opinions coming i wanna wiegh the differences here....ty
 

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The White Jeff W
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Yeah if it was me I'd have to say something. If it's bothering you that much then you should too. You have to look at it every time you saddle up.

I see you're in PA, where abouts?
 

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Virtus pre nummis
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Would you buy a new car with a scratch in it without saying something? For 2 grand you sure as hell should say something!
 

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Discussion Starter · #7 ·
jeffw-13 said:
Yeah if it was me I'd have to say something. If it's bothering you that much then you should too. You have to look at it every time you saddle up.

I see you're in PA, where abouts?
my home town is in morrisville....but i currently an stayin in nj
 

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They should give you a new bike with no argument, or if it's something you could live with if they discounted the bike you could go that route. They are going to have to have it fixed or discount it for someone else, might as well be you.
 

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If it bugs you, then it always will no matter what the issue. So yes, you should say something. And as mentioned above, get your money back, unless they offer a discount high enough that you won't care any more (but be sure you really understand that point).
 

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Tulsa
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Is it normal procedure to leave "layaway" items on display as if for sale? Was it stashed in back and got scratched by moving inventory around, either way, it's a blem now.
 

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don't try this at home
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definitely say something. don't need to be a jerk about it either, just keep reasonable and calm and objective. you're paying for a new bike. doesn't matter if it's layaway or walking in with a pocket full of cash. would you take that particular bike with the big scratch? is it the last of that model in the store? if it is, are you willing to take it at a discount? are you willing to walk away from the deal and get something else all together?
 

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Rider and Wrench
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You sound a bit like the old coot.... not only by topic but by writing style...
No way would I accept it with out any type of compensation ,not for $200 or $2000- While you may be fine dealing with the scratch and it is not anything major your buying a new bike- not used...those are cheaper. Nobody likes to feel like a nit picker (well at least not everybody) but you also shouldn't need to apologize for asking the shop to give you what you originally agreed upon, a new bike. Give the shop a heads up and see what they come up with, if they act like they have no concern and offer no solutions ... I would then be concerned.
 

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Discussion Starter · #14 ·
knottshore said:
You sound a bit like the old coot.... not only by topic but by writing style...
No way would I accept it with out any type of compensation ,not for $200 or $2000- While you may be fine dealing with the scratch and it is not anything major your buying a new bike- not used...those are cheaper. Nobody likes to feel like a nit picker (well at least not everybody) but you also shouldn't need to apologize for asking the shop to give you what you originally agreed upon, a new bike. Give the shop a heads up and see what they come up with, if they act like they have no concern and offer no solutions ... I would then be concerned.
lololol...funny..yea i really hate typing an spelling for that matter never really liked school much either..but working with my hands..love it...im a roto rooter plumber...an just for the record also I'm 35 so i guess I'm getting pretty old...i guess..but any how...as far as where the bike is. yes it was sitting in the aisle not on the rack...if u ask me that's an accident waiting to happen..
I'm just gonna talk to them an I'm sure they will give me a different one I'm sure..i am defly not the fussy pain in the ass person.I'm one of the most reasonable people u could meet...heck i wasn't even gonna say anything but like i was saying it would eat me up...the shop is from what i understand one of the best around..this is the first time Ive dealt with them...i just started this thread to see how u guys would feel an how u would deal with the situation...i don't want anyone to get the wrong idea here an think I'm some raging maniac that there bike gotta little scratch an now i wanna fight..no way...I'm just gonna ask them what we can do..I'm sure there's another large i some box somewhere that they can just throw together...an when i go back next time I'm gonna also ask them to throw it up on a rack somewhere...
thanks for all the input...
 

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pedal me happy
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I bought a bike last fall that was a demo and only had a scuff in the paint not even down
to the aluminum other than that it was in new condition. I saved at least 25% off original
price so that scratch is worth something I'd say. Scratches and dents are like scars
and each one has a story but you like to be the one that put them there.
 

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About eight years ago, when the Kestrel Talon was still a hot bike, I got a Talon frame for half price because it had a scratch on the back of the seat tube. The shop even sanded and touched up the frame. Don't be afraid to speak up. The shop has to take care of you on this one.
 

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SSolo, on your left!
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moschika said:
definitely say something. don't need to be a jerk about it either, just keep reasonable and calm and objective. you're paying for a new bike. doesn't matter if it's layaway or walking in with a pocket full of cash. would you take that particular bike with the big scratch? is it the last of that model in the store? if it is, are you willing to take it at a discount? are you willing to walk away from the deal and get something else all together?
Yup....and I'd have saved in a credit union account until you have the full amount, I probably would change my mind by the time I had all the money. :)
 

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I work at a shop. Bring it to their attention. They can order up a new one (assuming its a current year) and have it to you no problem. You are paying good money and should be satisfied.

A scratched bike for us usually turns into a demo or rental bike, and is rarely put on sale or discounted. Then we may sell it for cheaper of its more than two or three years old (but that goes for many bikes of that age). Also depending on the color the manufacturer produces specific touch up paint.
 

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Discussion Starter · #19 · (Edited)
hey thank you everyone for all the ideas.. uve made me feel much better about this whole thing. now i just gotta hold out another week or two so i can get the rest of the cash an go over there..
 

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It's a bit of a double sided coin IMO. On one side, you as a consumer are paying for an item as "new" and it should be delivered as such. Playing devils advocate though, the shop is taking a loss every month that they hold the bike for you... after all they are a bike shop not a savings and loan company. Are they charging you a storage fee? If you change your mind with one payment left, will you be charged a "restocking fee"?

As others have said, I'd talk to the shop and express your feelings. Give the shop the opportunity to either replace, repair, discount, or some combination to satisfy you. If they are not willing to help you, hear them out as to their reasoning and try to find a compromise. If all else fails, you can certainly walk away from the deal, but it sounds like a good shop willing to work with you so far, give them the same courtesy
 
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