That's interesting both my reverb and transfer said to use friction paste on the install.Who built the bike? If your LBS built it, I'd agree with them that it is a build issue. Or did you get it fully built from Jenson, with the dropper installed? The thing is, it probably still shipped partially disassembled so they may have a way out, were there any assembly instructions included with it? That does sound like a short time for a post to seize that bad.
I just bought a dropper post and I noticed it made no mention of grease/paste, just said to install it. I greased it (aluminum frame).
That's too bad. Even if you had to destroy the frame, you could've got the dropper out and reused it or sold it.I did not get the frame back from Niner (I never asked for it back).
Good advice, Chazpat, but I would argue that Jenson is responsible for the post and the frame. Their negligence led to the ruin of both items.you may want to be prepared for that scenario, offering to pay for the post once they pay for the front triangle replacement.
Good point, droppers aren't cheap.Good advice, Chazpat, but I would argue that Jenson is responsible for the post and the frame. Their negligence led to the ruin of both items.
Definitely write to Jenson, sometimes those letters get things done, especially if done with a polite tone. If no joy from that, go to the attorney general consumer protection division. You may not get much help but you never know what a call from the A.G.'s office might do for your cause.