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Discussion Starter · #1 ·
Well I took my bike in to The Path Bike Shop about a week or two ago for some work. I had them do a general tune up, redo all the housing and wires, and also do a fork rebuild with seal replacement for my Rock Shox Tora 318.

We'll I just went to go pick up my bike right now and as I took her for a spin around the parking lot I realized that they had just ****ed up my fork. The lock out no longer works at all with the knob seeming like some one had busted it, and the fork is also leaking oil.

I took the bike back in there and told them, I just sent $200 dollars on repairs, and paid for a fork rebuild and now my fork is leaking oil and the lockout is broken, both problems I didn't used to have.

The person who was working there told me that it is not their problem and that the lockout and fork leaking oil are not something that they would of caused while doing a fork rebuild. He told me that he was going to call Rock Shox and see if they can do a manufacture warranty.

What should I do? This seems absolutely absurd to me, they straight up BROKE my fork shouldn't they get me a new one?
 

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Crazed Country Rebel
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Tamim said:
Well I took my bike in to The Path Bike Shop about a week or two ago for some work. I had them do a general tune up, redo all the housing and wires, and also do a fork rebuild with seal replacement for my Rock Shox Tora 318.

We'll I just went to go pick up my bike right now and as I took her for a spin around the parking lot I realized that they had just ****ed up my fork. The lock out no longer works at all with the knob seeming like some one had busted it, and the fork is also leaking oil.

I took the bike back in there and told them, I just sent $200 dollars on repairs, and paid for a fork rebuild and now my fork is leaking oil and the lockout is broken, both problems I didn't used to have.

The person who was working there told me that it is not their problem and that the lockout and fork leaking oil are not something that they would of caused while doing a fork rebuild. He told me that he was going to call Rock Shox and see if they can do a manufacture warranty.

What should I do? This seems absolutely absurd to me, they straight up BROKE my fork shouldn't they get me a new one?
You should prolly call the NSA and Dept of Homeland Security. This is obviously a serious problem.
 

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Everyone Bleeds!
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My ONE experience with Rock Shox...

A couple of years ago I bought a use Duke Race off one ot the shop guys. Put it on the bike and after a year it started leaking. I took it to the shop and asked if they could rebuild it. I was told that after RS was bought by Sram the could no longer work on the fork; it had to be sent back to the company. RS didn't want the shops to work on their forks. RS ended up sending me an entirely NEW fork, waaay better than the original one I had. All I had to pay was shipping costs.:thumbsup: If I were you I'd let them send it back to the company. You never know, you might end up with a new updated fork.
 

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Well... there are always two sides to every story but to me it sounds like the shop didn't do the work you had requested. You already paid? I would ask again that the work be performed as requested when you brought the bike in whether that means contacting the manufacturer or not. If you originally told the shop to replace the seals why are they leaking now after the repairs? At least try to work with the shop and let them know this isn't the result you were going after and if it can't be resolved request your payment back.
 

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Tamim said:
The person who was working there told me that it is not their problem and that the lockout and fork leaking oil are not something that they would of caused while doing a fork rebuild.
This is true in the sense that f-ing up the lockout and making it leak oil is not typically part of a re-build service, but is they actually did a rebuild, including seal replacements, then they would have been working with parts of the fork that if done incorrectly or with faulty parts could cause these problems.
 

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Old man on a bike
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Some bike shop mechanics just aren't very good with fork service, many are not authorized for service by the factory. Demand satisfaction is all I can say, but you might have some down time while they sort it out, whatever they have to do. Next time consider a specialist like HippieTech, they specialize in RockShox forks. Or get the tools and learn to do your own. How much of the $200 was the fork service?
 

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Dirt Deviant
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Ask if they replaced the o-rings as well as the seals. The Tora should have a crush washer on the right lower leg, where the rebound control is. Alot of times it needs to be replaced when taking the fork apart. Sometimes it is fine, and can be reused.
The Tora and the Dart forks have had some problems with the damper and it causes a leak. RS will warrenty this part for free, just ask the shop to request one. It comes with the new washer/ seal for the rebound/lockout side.
The lockout works on oil pressure, once the fork has leaked a little fluid out it will not lockout due to no pressure/oil.
It's really easy to install the new damper from RS. Takes about 15-20 minutes.
To give benefit of the doubt to the shop, maybe your fork was already leaking oil becuase the lower seals were bad. Maybe it already had leaked dry and after they rebuild it and added oil it leaked again.
I dunno. Was your lockout fully functioning when you brought the bike to them?
 

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Discussion Starter · #8 ·
of the 200 about 70 was for the fork, $45 for the rebuild and $25 for the purchasing of new seals.

also my lockout and fork were 100% functioning when I brought them in, I hadn't done any maint. work on my fork since I bought the bike about 2 years ago that's why I had it serviced with the rest of my bike.
 

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Dirt Deviant
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the fork prolly just needs a new o-ring on the lower right leg and some oil added. I would ask them to take care of it. If Sram needs to get involved let them send it in. But make sure it is going to be covered under warrenty.
 

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The Martian
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Tamim said:
The person who was working there...
Go back, with your itemized list of repairs (bill likely has this) and ask for the manager or owner. Do it now while there is less reason to believe you rode the bike since the repair and broke it yourself. Politely but firmly state what happened and why you are angry. Don't embellish, just state the facts: brought a working fork in for routine maintenance and got back a fork that now has these problems (list). I suspect the manager/owner will offer to fix the problem assuming there's no hidden side stories here. If he doesn't ask him to fix it: "I've been happy with this shop until now and I'd like to continue bringing my business here, but you need to make this right for me". If he still doesn't fix it walk out and never go back; call rock shox and explain situation, you might get sympathy (better chance if the shop is licensed to work on their product) but I wouldn't expect it.
 

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Discussion Starter · #11 ·
The bike is at their shop right now I haven't taken it home since the initial trip there.

I'm going to wait until they call me and see what happens from there. I'll post back here when I hear word.
 

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I have the same problem with a local RMB shop after they switched owners. I had a PB superflash and it had com off while riding they wouldnt replace it when they were the ones that had installed it. They also would tune up my bike during the free tune up period now also. Now I wish I had bought from another one.
 

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CougarTrek said:
Go back, with your itemized list of repairs (bill likely has this) and ask for the manager or owner. Do it now while there is less reason to believe you rode the bike since the repair and broke it yourself. Politely but firmly state what happened and why you are angry. Don't embellish, just state the facts: brought a working fork in for routine maintenance and got back a fork that now has these problems (list). I suspect the manager/owner will offer to fix the problem assuming there's no hidden side stories here. If he doesn't ask him to fix it: "I've been happy with this shop until now and I'd like to continue bringing my business here, but you need to make this right for me". If he still doesn't fix it walk out and never go back; call rock shox and explain situation, you might get sympathy (better chance if the shop is licensed to work on their product) but I wouldn't expect it.
If the shop still doesn't comply, initiate a dispute with the credit card bank with which you paid for those repairs.
 

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So let me get this straight....

Bikinfoolferlife said:
Some bike shop mechanics just aren't very good with fork service, many are not authorized for service by the factory. Demand satisfaction is all I can say, but you might have some down time while they sort it out, whatever they have to do. Next time consider a specialist like HippieTech, they specialize in RockShox forks. Or get the tools and learn to do your own. How much of the $200 was the fork service?
The guys at the bike shop, who work on bikes all day, everyday, aren't going to be good with suspension.....(because they aren't authorized for service by the factory and such)....but getting your own tools and learning yourself is a better solution?

Man, I love internet logic....

On the other hand, IF your shop is not very adept at fork service, sending it into the manufacturer or someone like Hippie Tech is a very good idea.

If the shop did indeed screw up your rebuild, they should belly up and make it right. This could easily be done them sticking it in a box, ship it to RS, and let them fix it at their cost.
 

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Riiiiiide...
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Cfrone1 said:
The guys at the bike shop, who work on bikes all day, everyday, aren't going to be good with suspension.....(because they aren't authorized for service by the factory and such)....but getting your own tools and learning yourself is a better solution?

Man, I love internet logic....

On the other hand, IF your shop is not very adept at fork service, sending it into the manufacturer or someone like Hippie Tech is a very good idea.

If the shop did indeed screw up your rebuild, they should belly up and make it right. This could easily be done them sticking it in a box, ship it to RS, and let them fix it at their cost.
Its a dog eat dog world dude, and lots of people will take your business regardless of their competence level to do the job. Sad things is that most mechanically inclined people will probably do a better job themselves than the guy just tryin to make some cash.

Man, ive had scuba divers come during their holidays with freshly serviced regulators only to find out that they leak. Then id do my 'uncertified' service and find it mucked up inside, old o-rings, dirty etc. Worked great after i was done with it though.
 

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No known cure
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Since you're in the area, you should email Isotuned. They are a dedicated suspension tuning shop, are certified by the major manufactures, and have OEM and Enduro products in stock. Last time I used them, they were located in Murrieta and their rebuild prices were comparable to what you paid at The Path. The Path is one of the better shops in So Cal so give them a fair chance to make this right.

[email protected]
 

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Old man on a bike
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Cfrone1 said:
The guys at the bike shop, who work on bikes all day, everyday, aren't going to be good with suspension.....(because they aren't authorized for service by the factory and such)....but getting your own tools and learning yourself is a better solution?

Man, I love internet logic....

On the other hand, IF your shop is not very adept at fork service, sending it into the manufacturer or someone like Hippie Tech is a very good idea.

If the shop did indeed screw up your rebuild, they should belly up and make it right. This could easily be done them sticking it in a box, ship it to RS, and let them fix it at their cost.
Can you read? I said: "Some bike shop mechanics just aren't very good with fork service, many are not authorized for service by the factory". That isn't how you paraphrased me, so read it again and concentrate. Maybe English is a second language for you, I can understand that.

My late roommate was an excellent mechanic, and he worked with another excellent mechanic, and they worked on bikes all day long, but they didn't do suspension other than the simplest of jobs like seals and oil changes (and they'd tell you what they could and couldn't do), nor did they have at hand a complete set of parts for all the brands. Mountain bikes weren't their shop's particular specialty, either.

In the shop I partially owned, we declined to service things we realistically couldn't, but bikes got worked on all day long. We did happen to have a suspension expert after a bit, and we even had Fox come into our shop and give him a full service training for forks, partial for rear suspension (not cost effective to try and do it all due to the equipment required) and then we equipped him with the necessary tools and parts for what we were willing to offer customers. He had worked for a bike suspension company before, so he was qualified, there aren't many around with his qualifications and there were few shops that could offer what we did.

If you do your own work you can spend as much time as necessary, and if you screw up you have only yourself to blame so you don't need to complain about getting "stiffed". Many here on the forums do just that.

You come up with your conclusion all by yourself?
 

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Its got what plants crave
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If your fork needs a rebuild, and you attempt to rebuild it yourself and fail, you aren't really any worse off - the fork will still need to go back to the manufacturer. So why NOT work on stuff yourself?
 
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