[buffet]

the image shows the external gear arm with axle plate removed. The springs in question are actually behind those pegs that I've circled in blue color.

 

[cyclingdutchman]

Hi, sorry a bit offtopic but did you register your hub at rohloff? Rohloff offers much more service and warranty to registered first owner. There is a link on their homepage where you can leave your data, hub number and a pdf/picture of the bill. They will confirm after they have checked.Actually the dealer you bought it from should do this for you, but that is seldomly the case.

Keep riding and good luck! CU, CD