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Discussion Starter · #1 ·
This is a Canaan Elite. And yes I own one also, in fact we both have the same bike. His is less than 60 days old, mine 3 weeks. Mine will be going back to Performance for a full refund. I'm not taking any chances, I mean he is lucky to be alive and this happened while riding on smooth ground at the bottom of a gully. I hope the rest of you guys have better luck. I would be carefull and inspect the welds and the holes where the water bottle cages are drilled. It appears that a crack formed at the water bottle bolt hole, and spread from there during the compression part of the gully. The welds look ok but the metal looks like it was weakened from too much heat during the build process and it just broke away from the weld.
It's too bad because the bike rides great and has fantastic components for the price. But it looks like maybe the frames are less than good quality. Well at least his was for sure.
Please be carefull and check your out too be safe.






 

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achiever
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Holy sh*t!! That is the definition of catastrophic failure. Glad you're friend is ok. That is horrible.

Can you repost the links to the 4 other pics that aren't working please.
 

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Discussion Starter · #4 ·
Sorry it doesnt work.
Just drag the first one into your address bar and then change the numbers to 2,3,4,5 and you can see his picks.
 

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Riding on smooth ground?

cbip said:
(snip) ...and this happened while riding on smooth ground at the bottom of a gully... (snip)
I'm glad everyone is OK! I hope the dealer and manufacturer refund/replace the busted frame!

I'm just wondering, how is it possible that EVERY failure picture that gets posted on the interweb happens while "riding on smooth ground".

Come on, be honest - could there have been some rough treatment that lead to the failure? ;)
 

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Discussion Starter · #7 ·
No bad treatment, unless you are not supposeed to ride a mountain bike on trails. No jumps just trail rides on smooth and rocky trails. It broke at the bottom of a smooth trail that is like a roller coaster type run.
 

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SuperInstigator
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Hmmmm, I call BS. I don't like mongeese either, but I don't think the frame suffered a failure in 3 places at once on a "smooth ground." Did you by any chance score the tubes so they would break and you could send it back becasue you actually hated the bike?

Tim
 

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Discussion Starter · #10 ·
Everything that I said is the truth. I dont want to belive it either because I own the exact same bike and I really like the ride and components that came on it. And the price was a steal also. But I really dont feel like I can take the chance that it is not a design flaw or poor workmanship in this bike frame. Since he and I both weigh about the same, I feel like I would be pushing my luck to keep riding mine. The trail is called the Wall and the location is Rocky Hill Ranch outside of Austin.
I'm sure someone else has been there and can tell you what it is like. A bike should'nt fail doing what it was designed to do!
 

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cbip said:
Everything that I said is the truth. I dont want to belive it either because I own the exact same bike and I really like the ride and components that came on it. And the price was a steal also. But I really dont feel like I can take the chance that it is not a design flaw or poor workmanship in this bike frame. Since he and I both weigh about the same, I feel like I would be pushing my luck to keep riding mine. The trail is called the Wall and the location is Rocky Hill Ranch outside of Austin.
I'm sure someone else has been there and can tell you what it is like. A bike should'nt fail doing what it was designed to do!
Okay, I guess I'll take your word for it. Keep us enlightened on what Mongoose says!!!(You are gonna tell them right?)

Tim
 

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I doubt mongoose would believe that either. Most companies stand behind their workmanship and any frame that busts in 3 pieces riding on flat is obviously a piece of junk.
 

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Discussion Starter · #13 ·
He sent emails to Performance, Mongoose and I think Pacific Cycles. The only one who replied was Performance and they said " sorry for your bad experience, take your bike back to the store manager and he will give you a full refund". No ****! You can get a full refund on anything you buy from Performance, whether it is broken or not, at any time. Its called the Performance 100% satisfaction guarantee. No questions asked. Just tell them you are not satisfied with the product and you will get a full refund.
Well at least Performance replyed. He hasnt heard a peep from Mongoose.
 

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I've sold a few of those bikes myself and never heard of any issues. that being said, it's a marathon racer-style bike, and I wouldn't go with one for general trail riding. Yeah it might be doable as far as travel and geometry and components go, but it is built to be light and needs a good rider. But this would also explain why mongoose has been so loud about proclaiming that the '08 version is much stronger. Sorry for the issues, I love the bike too, almost got one if it wasn't for the GT Force coming out!
 

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performancebikes is your best bet, only GT dealers around where I am atleast. Plus the aforementioned 100% satisfaction thing. The bikes are coming into the country mid-november according to a GT guy I spoke to a month ago.
 

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I am wondering how this story ended? I assume by now you also know that Mongoose and GT are part of the same company, so I won't belabor that. Looks like Mongoose held up their end of the deal in that the welds held up. Well atleast we know where the weight saving is on these bikes :)

Anyone else had any prons like this?
 

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Discussion Starter · #18 ·
Pacific Cycles ended up taking the broken Mongoose back and gave him a GT Marathon in return. It seems to be a very nice bike and he says it climbs very well. I wondered if by not giving him another Mongoose Canaan Elite, they were acknowledging a problem with that frame design, but I think they just figured he wouldnt want another one for peace of mind reasons.
My Canaan has been great so far, although I am in the process of getting a Titus Racer X. I think maybe he got the bad apple of the bunch. Although they say the apple doesnt fall far from the tree.
 

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cbip said:
I wondered if by not giving him another Mongoose Canaan Elite, they were acknowledging a problem with that frame design, but I think they just figured he wouldnt want another one for peace of mind reasons.
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Or they simply didn't have any Canaan Elites on hand. If you warranty a Specialized frame(no one's EVER had to do that :rolleyes: ) and it was even like 6 months old you usually ended up getting a later model because they sell out fairly quickly after release and they only make a predetermined batch.
I would say if you're riding yours on flat ground too and haven't fallen on your ass like probably 300 other Canaan owners in the US, I'd say it's obviously pretty safe to say he got a bad apple. It's a bicycle, not a Bugatti, stuff breaks, no biggie.
Ride. Break. Replace. Repeat.
 
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