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Discussion Starter · #1 ·
The scene:
You own a car and the model you have is known to suffer from weak lower control arms that can snap at any moment.

The crime:
One day as you drive along it snaps causing a loss on control of your vehicle.

The question:
The dealer says admits nothing but says it will replaces the part with the exact same make of faulty lower control arm. Is this acceptable?


Forgive me for making assumptions of many of your behalves, but I'm going to guess this would not be acceptable. In the case of Jamis bikes why is it? and if you disagree how is the above scenario any different? Both carry a propensity of causing bodily harm and both do nothing to address and fix the problem.
 

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someone else on here spoke with a jamis employee/manager a little higher up the food chain and had his broken 08 replaced with a brand new 2010.
 

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Discussion Starter · #3 ·
This is what I'm talking about, to me that is not acceptable. There should be no special treatment to squeaky bits. All of chain stays that broke should have been replaced with revamped stays that do not suffer from the problem.

More so Jamis is a company that prefers not to deal directly with customers so just happening to know someone a bit higher up is not an option for many.

In my case i tried the direct number to Jamis and was repeatedly deferred back to the shop. The following unconfirmed email address were also tried but with no reply. They did not get kicked back so i know they went through
[email protected]
[email protected]
 

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chain stays that fail are nothing special or specific to Jamis - Jamis is no different than any other company that sells their wares through IBDs. Any other company in the world would be telling you the same thing, "here's another chain stay, of course you'll have to visit your local shop to get it..."

So, are you upset at the fact that they're simply replacing the chain stay w/ the same thing? Unhappy w/ the service at the local shop?

I'm dealing w/ something similar. Here's a bike that has a known issue, I have a warranty and company sends me the same exact product. What do you think the chances are that I'll build this bike up again? Slim to none!

Jamis has some great things going on - I actually really enjoy this brand but I've never owned a f/s bike they've done because I've never been super impressed w/ the designs. Earlier model XLTs were great, not sure why they decided to mess w/ success on that one? For me Jamis is all about their great steel products. They're the only bigger bike company that still knows and cares about steel - and they do it really well.

My Dragon might be my favorite mountain bike of all time.
 

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Wēk Sôs
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warnette said:
The dealer says admits nothing but says it will replaces the part with the exact same make of faulty lower control arm. Is this acceptable?
Actually, yes. It's standard practice until the manufacturer collects enough data to warrant a service bulletin update and the bean counters have done the cost analysis of law suits vs a recall.

I can't really correlate this to Jamis though, as there are no real public data points on what they know or don't know.

The auto industry is a bad example. ;) Dealers and manufacturers void warranty for many things, and that includes drag racing, and autocross, due to stress beyond what the vehicles are supposed to see from granny shifting commuters.
 
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