Before airing your laundry on the internet did you consider calling them ?
He told me you are a jerk and he did it on purpose. He said, "I bet it was funny when the b1tcher opened the package and found oil on his stuff." I'm being a smart arse. It was not done purposely. Give 'em a call and they would fix the problem. I'm sure you could use Manitou Prep Lube after cleaning the parts.craig said:I hate to b1tch on-line, but my first experience with Push Industries was kind of a downer. I ordered the replacement seal/o-ring kit for my shock for $14. I chose the cheapest shipping method (fedex ground) at checkout, but there was no mention of how much it would be. They ended up charging me $10 for shipping, which I only found out after getting my bill. Then the package arrives and the lubricant tube was broken and had covered all the parts - no biggie, just messy.
I don't care how much they charge for shipping - just tell me beforehand so I know.
Appreciate the reply.PUSHIND said:Craig,
My apologies for your experience. I would be happy to help you out with the package that you received from us. You can reach me directly at [email protected] or at the office at (970) 278-1110.
In regards to shipping, that's a difficult one. Shipping charges from UPS and Fed Ex have been changing so frequently that we haven't been able to finalize our shipping module for online ordering. It seems the increase in gas prices and the way freight companies conduct their business has forced them to continue to adjust their "fuel surcharge" and "facility sort and scan fees". Godd stuff
Anyway, feel free to contact me.
You're right - vendors should undercharge for shipping. Why not, it's only money, right? It only eats into their profit...Jerk_Chicken said:I think lots of vendors charge incredibly inflated shipping prices and make more money off of it. It's really unethical. I got my oem seals from Fox for $5 in shipping and handling costs and UPS only charged me ~$11 to send my oversized mainframe back to Turner from the east coast.
So $10 in shipping for an envelop sized package is a ripoff, sorry to say. Extra money is going somewhere. Thanks for the heads up because I was going to order new seals very soon, so I'd just rather go back to Fox and get ones that do the same job for $12 shipped.
Not specifically, but I do know as a former recent shipper that shipping envelopes via UPS cross country did not cost us anywhere near $10. Lower the price to a reasonable level and you won't have people *****ing about it. Might seem minor to you, but this is how the consumer feels.PUSHIND said:Jerk_Chicken,
Are you accusing us of unethical business practice?
Didn't say undercharge. Nowhere did I say that.Debaser said:You're right - vendors should undercharge for shipping. Why not, it's only money, right? It only eats into their profit...
UPS has changed their fuel surcharge 3 times in the last 30 days. Isn't that a bit much to stay on top of?Jerk_Chicken said:Didn't say undercharge. Nowhere did I say that.