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Marzocchi Customer Service Rulez

651 Views 20 Replies 13 Participants Last post by  ebfreerider510
They took care of my Shiver......I was fearing the worst...even thinking of buying a new 888...but no way.......... they got me back up in running.

Mad props to Service Dept and Ronnie
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so what was the verdict? I could tell how stressed you were, riding with a towel in your waistband just to keep sopping up the oil, hahahaha.
SHIVER ME TIMBERS said:
They took care of my Shiver......I was fearing the worst...even thinking of buying a new 888...but no way.......... they got me back up in running.

Mad props to Service Dept and Ronnie
yah, those guys are cool and turn sh!t around quick.
SHIVER ME TIMBERS said:
They took care of my Shiver......I was fearing the worst...even thinking of buying a new 888...but no way.......... they got me back up in running.

Mad props to Service Dept and Ronnie
Ronnie is the man! Naz at Marz Canada is the man!

They are both excellent and super cool guys - glad your fork issues wre able to be solved.

Cheers,
coma13 said:
so what was the verdict? I could tell how stressed you were, riding with a towel in your waistband just to keep sopping up the oil, hahahaha.
it broke right there at the crown...no worries about getting hurt or breaking off..... just leaking.....had to get new stanction and bottom crown....oh and a cartridge(my bad)

streesed I just didn't want to lose my breaks and a little worried if it failed
thats what you get with great customer service. good to hear they got you back up and riding worry free.
good to hear man, my shiv is kind of a mess right now, i dunno what to do..
ronnie and mike helped me w/ a new steerer tube.... nice guys.
You big sissy!

SHIVER ME TIMBERS said:
it broke right there at the crown...no worries about getting hurt or breaking off..... just leaking.....had to get new stanction and bottom crown....oh and a cartridge(my bad)

streesed I just didn't want to lose my breaks and a little worried if it failed
When you called Sunday night about your fork problems, I thought I was going to have to contact WCH by phone out there to see if he could recommend someone for counseling or suicide watch........................LOL!.................Bwaaaaaaaaaaaaaaah! :p

Hey, I'm glad to hear they were able to hook you up righteously. What happened to the 3 week parts deal from Italy? Sounds like they did you right, man. I sure wasn't looking forward to the required name change that an 888 was going to cause. "888 Me Timbers" just don't get it for any respectable pirate action. :D
TNC said:
When you called Sunday night about your fork problems, I thought I was going to have to contact WCH by phone out there to see if he could recommend someone for counseling or suicide watch........................LOL!.................Bwaaaaaaaaaaaaaaah! :p
Yeah, hate to see SMT have to switch to something better :rolleyes: :



Kinda like you and your Bullits old man.
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Word. I recently witnessed the awesome CS marzocchi provides myself.

I guess fox might make good forks too, but I'll never know. Marzocchi knows how to keep their customers: make awesome products at a reasonable prices and back them up with great service.

can't wait for my 2006 66 rc2x!
hilikus said:
good to hear man, my shiv is kind of a mess right now, i dunno what to do..
hilikus PM with your Shiver Problems...I am pretty good trouble shooting it
TNC said:
Hey, I'm glad to hear they were able to hook you up righteously. What happened to the 3 week parts deal from Italy? Sounds like they did you right, man. I sure wasn't looking forward to the required name change that an 888 was going to cause. "888 Me Timbers" just don't get it for any respectable pirate action. :D
The day is coming for an 888........maybe in a year...who knows...they found an extra cartridge
NEVER HAPPEN....with marz so close to my house

e[I said:
o]Yeah, hate to see SMT have to switch to something better :rolleyes: :


.
Good deal. Maybe it helps make up for the fact that they fycked me over.
Guess what, Yankee!

e[I said:
o]Yeah, hate to see SMT have to switch to something better :rolleyes: :



Kinda like you and your Bullits old man.
A Nomad has already been ordered, smartypants!...though it might be awhile coming.
TNC said:
A Nomad has already been ordered, smartypants!...though it might be awhile coming.
one word TNC

Senile
G
I cant remember who it was that helped me with my fork (cracked lowers) but he was super cool and they hooked me up, really great guys in there...

Props to marzocchi!

oh look 1700
yeah marzocchi cs is awsome if u get the right people.....
i broke the flap taht holds the axel on my junior t within three weeks of buying, so i called them up, the first guy i talked to said in order for me to get that under warentee i would have to send the fork so they could take a look at it, i said the hell with that.
so the next day i tried to call the parts division and no one answered so i decided to try the warentee people again, i got a different guy and all he asked for was my adress and the forks serial number and he sent it out to me free of charge, in fact i just got the part today.

PROPS TO THE PEOPLE AT MARZOCCHI!!!
Marzocchi is great...
Hey SMT tell them to send me my Shiver springs I ordered about 9 months ago. ;) Ohwell I guess I will ahve to call them again.
But I truly do think Marzocchi is the best suspension company out there (besides Avy rear shocks although I like Marzocchi forks better).
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