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Discussion Starter · #1 ·
I'm curious to see if anyone out there has had a similar experience when dealing with Lynksey.

I was seriously considering a Lynksey frame, and as there are no dealers in my area, I called Lynksey direct. My call was transfered to a sales guy, to protect his identity let's just call him Kid Rock. Kid was cordial, polite, but within a few minutes of the call I began feeling like he was selling me Amway, super sizing, or a magazine subscription. It sounded as though he was reading from a script like a telemarketer.

He'd ask me questions like, "what kind of riding do you do?" but it was clear he didn't listen to my answers as he'd launch right into "So how can I help to get your Lynksey ordered today?" When I asked about the special Holiday offer for free hand brushed finish he said, "If I can get you that deal on your frame would you order today?" He didn't even know allot of basics about the bikes geometry.

If I'm going to lay down this much for a frame I want the guy I'm buying from to eat, drink, and bleed his bike's. I wonder if Kid even rides.
 

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Victim of Saddle Rage
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ask for jack

I have had mostly positive experiences with the company and ordered through Jack K. I needed to ask a question back in October and spoke with someone else, who sounded like a disgruntled Walmart employee. Maybe it's the same guy? Keep in mind Lynskey is trying to make the impression, that they are a small local frame builder, when in reality they are much larger and produce some frames for other companies as well. My advice is ask for Jack with your burger and hold the fries. He is attentive and great to work with.
 

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Get what you pay for………

Bondseye said:
I'm curious to see if anyone out there has had a similar experience when dealing with Lynksey.

I was seriously considering a Lynksey frame, and as there are no dealers in my area, I called Lynksey direct. My call was transfered to a sales guy, to protect his identity let's just call him Kid Rock. Kid was cordial, polite, but within a few minutes of the call I began feeling like he was selling me Amway, super sizing, or a magazine subscription. It sounded as though he was reading from a script like a telemarketer.

He'd ask me questions like, "what kind of riding do you do?" but it was clear he didn't listen to my answers as he'd launch right into "So how can I help to get your Lynksey ordered today?" When I asked about the special Holiday offer for free hand brushed finish he said, "If I can get you that deal on your frame would you order today?" He didn't even know allot of basics about the bikes geometry.

If I'm going to lay down this much for a frame I want the guy I'm buying from to eat, drink, and bleed his bike's. I wonder if Kid even rides.
"If I'm going to lay down this much for a frame I want the guy I'm buying from to eat, drink, and bleed his bike's"

With Lynskey you get a really nice production frame at a great price. If you want to talk to the guy that builds the frame……..you need to go somewhere else and expect to pay more………..just how it is. You may get lucky a find a good CS rep that can help. If not ask to be transfered.
 

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I know some of the guys there ride and some do not. It is that way at any bike company that is bigger then just a few people. I know of some of the guys there and I know Jamie rides, I just saw him at a mtb race this last weekend, also Ritchie More rides. Ritchie is one of there builders at Lynskey and also builds frames under his own company name.
 

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Spooooon!
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I think I spoke with "Kid". I was asking about some very specific design and clearance issues. He response was, "we do that all the time, we can talk about the details once you've placed your order". The sales business you were given uses classic language that is taught at sales workshops across the country. He was in a stage of clarifying and overcoming objections, but doing it in a very overt manner.

I ended up placing a deposit on a custom steel frame that should be ready sometime in March.
 

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always trying to do our best

appreciate everyone's opinion and rest assured we take 'em all very seriously.

with only three of us in the actual sales office doing our best to field every phone call, answer website email, take dealer orders, do live chat conversation throughout the day, orders that change, custom geometry details, returns, exchanges, and so on, and so on . . . whew! :eek:ut:
hopefully you get the picture, sometimes we goof, get too pushy, loose focus with everything else going on in this small office but we do live and breath bikes all day, everyday.:thumbsup:

cannonballtrail is right, we find ourselves right there at that too big to be little and too little to be big spot :eek: . so we're right smack in a growth pattern that is both painful and awesomely exciting all at the same time. there truly is nothing quite like working for a bike company that receives affirmation in the direction we have chosen. and by the way, "kid" has been racing since he was 12 and i'm confident can answer your mountain bike questions.

Bondseye, give us another shot at answering your questions. we aren't ashamed to admit, sometimes we blow it. we'll strive to do it better tomorrow!
 

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Discussion Starter · #11 ·
donerwin said:
appreciate everyone's opinion and rest assured we take 'em all very seriously.

with only three of us in the actual sales office doing our best to field every phone call, answer website email, take dealer orders, do live chat conversation throughout the day, orders that change, custom geometry details, returns, exchanges, and so on, and so on . . . whew! :eek:ut:
hopefully you get the picture, sometimes we goof, get too pushy, loose focus with everything else going on in this small office but we do live and breath bikes all day, everyday.:thumbsup:

cannonballtrail is right, we find ourselves right there at that too big to be little and too little to be big spot :eek: . so we're right smack in a growth pattern that is both painful and awesomely exciting all at the same time. there truly is nothing quite like working for a bike company that receives affirmation in the direction we have chosen. and by the way, "kid" has been racing since he was 12 and i'm confident can answer your mountain bike questions.

Bondseye, give us another shot at answering your questions. we aren't ashamed to admit, sometimes we blow it. we'll strive to do it better tomorrow!
Thanks for responding. I know things tend to get hostile around here, and rereading my post I'll admit it may sound like I'm flame throwing. I promise that wasn't my intention. I'm only asking others if they had the same experience in an attempt to understand where your company is coming from.

I'll keep an open mind, and try again. Thanks
 

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We literally just got in our first Lynskey at the shop here. The frame is beautiful and the company has been great to deal with. I'm looking forward to working with them more.
 

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Fo' Bidniz in da haus
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ignazjr said:
We literally just got in our first Lynskey at the shop here. The frame is beautiful and the company has been great to deal with. I'm looking forward to working with them more.
indeed...while my saying they are great will only bring out the haters i must say i agree. there are a few companies out there that have great customer service AND deliver a bike before your retirement, and Lynskey is one of them
 

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Ti is addictive
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donerwin said:
appreciate everyone's opinion and rest assured we take 'em all very seriously.

with only three of us in the actual sales office doing our best to field every phone call, answer website email, take dealer orders, do live chat conversation throughout the day, orders that change, custom geometry details, returns, exchanges, and so on, and so on . . . whew! :eek:ut:
hopefully you get the picture, sometimes we goof, get too pushy, loose focus with everything else going on in this small office but we do live and breath bikes all day, everyday.:thumbsup:

cannonballtrail is right, we find ourselves right there at that too big to be little and too little to be big spot :eek: . so we're right smack in a growth pattern that is both painful and awesomely exciting all at the same time. there truly is nothing quite like working for a bike company that receives affirmation in the direction we have chosen. and by the way, "kid" has been racing since he was 12 and i'm confident can answer your mountain bike questions.

Bondseye, give us another shot at answering your questions. we aren't ashamed to admit, sometimes we blow it. we'll strive to do it better tomorrow!
I've been dealing with Don on a bike build and I must say he's been great to deal with. Yes they ask you for the bike order and deposit, but once that is done they talk to you all about geometry, frame status, ship you bike porn, and keep in constant touch, and also get you a frame done in a much better time frame then most custom builders and at a way better price. Having my own business I understand this helps cull out the information gathering and non-serious phonecalls as well.

I have dealt with Titus, Moots and Lynskey all directly. They are all good companies and each has there own "quirks". If you want someone to talk to and literally gives birth to the frame then you really need to go solo guy custom house.

Don's taking care of a problem I had with my new "Baby"......I was originally upset(just because of holiday emotional letdown), but he has gone above and beyond what any other bike company would do in that situation.
 

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Maybe???

HAL 9000 said:
you get what you pay for.

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MOOTS is best :smilewinkgrin:
But for that extra $1K I could buy a set of wheels, sus fork and a bottle of Ripple for Fo's mom.

Lynskey get's my vote.
 

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They are pushy and is a bit of a turnoff when I'm reminded of a car salesman. Times are tough and maybe the strategy does work on some, so I can't really fault them much.
 

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Been dealing with Lynskey for about a year now ( jack in particular ) quality, service, time frame, andcustomer service is the best around!
 

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I've put these guys through the ringer and have had a couple of hiccups. BUT, they have ALWAYS come through aces!!!

It still is a family run business and it's local to me, that's important. If I lived in Steamboat springs and owned one of the businesses that most work at:rolleyes: ...maybe I'd feel different.

I've paid full price for everything I have and could not be happier. Customer service AFTER the sale has been better than anything I could have hoped.
I have owned a Moots before and the only difference is more money in my pocket!

I have ridden with Jamie and have had personal conversations with just about everyone else there, you could not find more folks interested in bikes than these guys!
donerwin put it out there well. .
Give 'em another chance and TELL them what you expect up front, I'm sure you'll be surprised by the positive response.

Remember, it ain't national security, it's a bike. :thumbsup:
 

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Jack from Lynskey sent me an email a few days ago asking if I was still thinking about a frame. Since talking to him a few months ago, I ordered the frame from a LBS. His email asked for pictures and offered a congratulations on the bike.
This is my response to him. ("Here it is" is a reference to the picture I sent him)
Here it is. Obviously this is pre 1st ride. I added a 20mm spacer to drop the fork to 80mm travel. I also added a ½ link to the chain to max out the shortest setting for the chain stay length. I added a bash guard since the photo was taken because of how much more stuff the front tire can roll over. The relatively low BB means the chain ring and chain where leaving marks on the rocks. Now the “disposable” guard is taking the beating. I have a custom Ti road frame, a lugged Italian classic and 4 newish, very high quality build 26ers( that I am sad to say will get less use now) and none exceed the quality build of the Lynskey. Frame prep only required an air hose to spray a little bit of Ti dust out of the BB and seat tube.
Your stock geometry fits me like a custom fit. I could not be more satisfied.

PS I got the 2010 Ridgeline SL
Terry
 

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As a follow up to my post I will add that Moots is not obviously better than Lynskey in anyway that I can see. My LBS sells Moots. They are nice, no question, but not "better" than the Lynskey. Granted, I have not ridden a Moots, just looked at several very closely and ride with someone who has had one for a year.
 
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