What can you say but Ventana rules. Best customer service in the industry. Called Teresa last week and told her I wanted to exchange a set of black decals they sent me last year for a set of Red, White and Blue ones. Told her I would return the black ones and when she got them she could send the R,W, and B ones. Well 3 days later the Red, White and Blues arrived. I know she hadn't gotten the black ones yet because I am on the other side of the country. But she trusted me and sent them anyways. Top notch. Here is the bike in all it's glory.